Job Description
The Minnesota Department of Employment and Economic Development (DEED) is the State of Minnesota's principal economic development agency. DEED's mission is simple: to empower the growth of the Minnesota economy, for everyone.
We are driven to find talented and innovative public servants, motivated by the opportunity to serve businesses, people, and the greater good. At DEED you will join a diverse team, inspired by challenging work and united by shared values that guide our work every day. At DEED we live our values by; focusing on the customer, communicating early and often, seeking solutions, creating inclusion, encouraging new ideas, and being gracious.
DEED is a Beyond the Yellow Ribbon agency and committed to proactively supporting service-members, veterans, and military families. DEED offers great employment opportunities with a meaningful mission to truly make a difference in the lives of those under our care and for those in communities throughout Minnesota.
Working Title: Document Services Program Administrator Job Class: State Program Administrator, Intermediate Agency: Department of Employment and Economic Development - Job ID : 90404
- Location : St. Paul
- Telework Eligible : Yes, may be eligible for some telework
- Full/Part Time : Full-Time
- Regular/Temporary : Limited
- Who May Apply : Open to all qualified job seekers
- Date Posted : 11/21/2025
- Closing Date : 12/01/2025
- Hiring Agency/Seniority Unit : Department of Employment and Economic Development/MAPE
- Division/Unit : Paid Family and Medical Leave
- Work Shift/Work Hours : Day Shift
- Days of Work : Monday - Friday
- Travel Required : No
- Salary Range: $25.67 - $37.26 / hourly; $53,598 - $77,798 / annually
- Classified Status : Unclassified
- Bargaining Unit/Union : 214 - Minnesota Association of Professional Employees/MAPE
- End Date : Up to one (1) year
- FLSA Status : Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities : No
The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Job Summary About the Paid Leave Division: Paid Leave is a new program launching in 2026. The program will provide partial wage replacement to Minnesota workers who are out of work due to a qualifying condition, such as a severe health condition that prevents them from working, or when they need time to care for a family member or a new child. We are building a program that will be easy for every Minnesotan to use. We are engaging the people who depend on us-workers, employers, caregivers, and insurers-to learn from them and build the program around their needs. We are using modern service delivery and product practices to deliver the program. The Paid Leave team has high standards and an unrelenting commitment to serving Minnesotans. It is a start-up environment without legacy systems or preconceived ways of working, so we have a unique opportunity to create human-centric processes and systems to deliver this new benefit to Minnesotans.
Position Purpose: This position exists to coordinate and administer document services operations within the Paid Leave enterprise contact center. The incumbent ensures the efficient receipt, sorting, and digitization of incoming mail, monitors workflow processes, and identifies opportunities for improvement to support timely and accurate program operations. The position provides technical program support, analyzes data, and recommends process and policy improvements consistent with the goals and requirements of the Paid Leave program. It involves collaboration with other contact center and program staff to ensure consistent service delivery and the proper handling of confidential and sensitive information in compliance with state and federal data privacy laws.
Key Responsibilities Include:
- Coordinate Daily Document Operations - Oversee the receipt, digitization, indexing, and routing of incoming mail and documents for the Paid Leave program to ensure timely and accurate processing.
- Maintain Workflow Efficiency - Monitor document processing queues, identify bottlenecks, and implement procedural adjustments to improve turnaround times and reduce errors.
- Ensure Data Privacy Compliance - Handle confidential and sensitive information in accordance with state and federal data privacy laws, and ensure staff follow secure document handling procedures.
- Analyze and Improve Processes - Collect and analyze workflow data to identify trends, recommend improvements, and support the implementation of new tools or procedures that enhance operational efficiency.
- Collaborate Across Teams - Work closely with contact center and program staff to ensure consistent service delivery and resolve document-related issues impacting program operations.
This position is telework eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.
This posting may be used to fill multiple positions.
This is a temporary unclassified appointment anticipated to last up to one (1) year.
Qualifications Minimum Qualifications Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position. One (1) year of experience coordinating or managing document processing workflows preferably in a high-volume environment.
Applicants that meet the above minimum qualification will be further evaluated on the following:
- Knowledge of data privacy laws and practices.
- Skills in using document management systems and workflow tools.
- Experience analyzing operational data and making process improvement recommendations.
- Ability to develop and deliver training materials and provide technical guidance to staff.
Preferred Qualifications - Experience working in a government or public sector environment, particularly in a contact center or program operations setting.
- Knowledge of the Government Data Practices Act and federal privacy standards.
- Experience with digitization tools, indexing systems, and secure document handling procedures.
- Ability to lead or support continuous improvement initiatives.
- Experience developing standard operating procedures (SOPs), job aids, and training documentation.
- Knowledge of records retention schedules and compliance requirements.
Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:
• Criminal Background Check
• Employment Records Check (current and former State employees only)
• Employment Reference Check
• Conflict of Interest Review
• Driver's License and Records Check
The Minnesota Department of Employment and Economic Development will not sponsor applicants for work visas. All applicants must be legally authorized to work in the U.S.
Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to .
Veterans To be considered with Veteran's Status , you MUST indicate this on your application and submit a copy of your DD-214 form and other required documentation to talent.acquisition.deed@state.mn.us by the closing date.
Recently Separated Veterans (RSV) : Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview.
Certain Disabled Veterans : Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a non-competitive basis.
See the above links for criteria and eligibility.
Current State Employees - Please apply via Self Service.
- If eligible for bidding or expression of interest: This vacancy will be open for bids/expression of interest and all qualified applicants simultaneously. Current employees of DEED who are currently in the same classification, who are eligible, and apply within the seven (7) day period will be considered prior to filling the position by other means.
Contact If you have questions about this position, contact Timothy High at timothy.high@state.mn.us .
Working together to improve the state we love. What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include: - Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals: - Training, classes, and professional development
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )
Employee Assistance Program (EAP) for work/life support: - A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
The Department of Employment and Economic Development is an equal opportunity, affirmative action, and veteran-friendly employer, and encourages all qualified candidates to apply for job opportunities. If you are an individual with a disability who needs assistance or cannot access the online job application and search tools, please contact Karen Lilledahl at Karen.Lilledahl@state.mn.us . Please indicate what assistance is needed.
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Job Tags
Hourly pay, Full time, Temporary work, Part time, Work at office, Local area, Remote work, Visa sponsorship, Work visa, Monday to Friday, Shift work, Day shift,