Job Description
Evenings, Weekend Only, Full-time & Part-time opportunities available (20hrs +) Hiring for evenings and weekends (*weekends and holidays are required) Incentives for Bilingual Spanish Telephone Triage RNs!
AccessNurse is the premier provider of medical call center solutions, including 24/7 telephone nurse triage, and answering services. In business since 1996, AccessNurse serves more than 20,000 clinicians and practices, along with healthcare systems, health plans and Federally Qualified Health Centers (FQHCs) across the country. AccessNurse is a TeamHealth Company.
The Telephone Triage Nurse role is a great alternative to bedside nursing working 12-hour shifts. This is an opportunity to work remote from home! Training and equipment are provided. Training classes are starting soon.
Overview The Telephone Triage Nurse will take phone calls and help patients across the lifespan of the call and determine the best way to address their medical issues and concerns.
Essential Duties and Responsibilities - Assesses patient's symptoms utilizing a physician-written algorithms
- When appropriate, provide home care instructions using the approved, written guidelines as well as approved reference material provided
- Utilize all resources and guidelines to effectively assess, prioritize, advise, schedule classes or physician appointments, or refer calls when necessary to the appropriate medical facility, personnel or specialized community service
- Completes all documentation in the appropriate software
- Provides guidance recommending a variety of levels of care (e.g. home care, an office visit, emergency room)
- Responds to patient's questions
- Provides and documents health education to help patients manage their symptoms when indicated
- Consults with physicians as needed
Job Requirements:
Qualifications / Experience - Current multi-state RN license with no restrictions; nurses currently holding a single-state RN license must obtain a multi-state license prior to being made a job offer
- 2+ years of nursing experience
- Proficiency using computers and type a minimum of 25 wpm
- Excellent listening and comprehension skills to determine key information by patient
- Professional, courteous telephone voice
- Ability to defuse conversations
- Ability to handle confidential information; HIPAA compliance is mandatory
- Flexibility with scheduling
Remote Workstation / HIPAA Requirements - Must have a high-speed internet connection
- Workstation must be in a room where door can be locked
- Desk should be large enough to hold 2 monitors, computer, accessories + hands-free headset
- REMOTE: Training Class Dates 100% ATTENDANCE IS REQUIRED 4-week Remote Training over Zoom Video
- Week 1: January 12th - January 16th M-F 9:00 am-5:00 pm EST
- Week 2: January 19th - January 23rd M-F 9:00 am-5:00 pm EST
- Week 3: January 26th - January 30th M-F 2:00 pm-10:00 pm EST
- Week 4: Shift days/times with a preceptor will be discussed with education manager
Job Tags
Full time, Work at office, Remote work, Shift work, Weekend work, Afternoon shift,