Healthcare Call Center Specialist
Location: Fort Worth, TX (76102) | Onsite
Compensation & Schedule
• $19/hr
• Monday–Friday, 8:00am–5:00pm
• Temp-to-Hire, Start Date: 02/04/2025
ROLE IMPACT
The Medical Claims Analyst plays a critical role in maintaining accurate provider data to ensure timely and compliant claims processing. This position directly supports the efficiency and accuracy of healthcare operations by validating provider contact information, safeguarding patient privacy, and ensuring regulatory compliance under HIPAA standards.
KEY RESPONSIBILITIES
• Obtain, verify, and maintain current medical provider contact information via phone, fax, and email
• Validate provider details by speaking with appropriate departmental leads (medical records or billing)
• Update and manage provider contact databases, ensuring 6-month accuracy reviews
• Identify and correct duplicates, misspellings, and data inconsistencies
• Maintain HIPAA compliance in all communications and documentation handling
• Meet established production standards and assist team members to achieve departmental goals
MINIMUM QUALIFICATIONS
• High school diploma or equivalent required - will be verified
• 1–2 years of experience in a medical office, healthcare administration, or similar environment
• Prior outbound call center experience required
• Proficiency with Microsoft Office applications and data entry systems
• Strong attention to detail, organizational, and follow-up skills
• Ability to work independently in a fast-paced, production-driven environment
CORE TOOLS & SYSTEMS
• Microsoft Office Suite (Word, Excel, Outlook)
• Provider databases and CRM tools
• Fax/email communication systems
• HIPAA-compliant data management platforms
PREFERRED SKILLS
• Soft sales or customer service background
• Experience in high-volume production environments
• Proven track record of reliability and punctuality
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