Job Description

Job Description

Job Description

Dow Credit Union is looking to hire a full-time Consumer Loan Officer . Do you enjoy helping people and taking care of the details? Are you looking to expand on your current lending experience ? Do you have exceptional customer service skills and want to work in an office environment where you have weekends free ? Do you support the credit union movement and the important alternative they offer in the banking space? If so, please read on!

This Consumer Loan Officer position starts at a competitive wage of $23.00/hour . We also offer generous benefits , including quarterly and annual incentives, medical, dental, vision, a 401(k) plan, paid holidays, and paid time off (PTO) . If this sounds like the right lending opportunity for you in banking and financial services, apply today!

ABOUT DOW CREDIT UNION

In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 81,000 members and have over $2.3 billion in assets. Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members.

In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. That's why we offer competitive pay , excellent benefits , and a positive work culture . We truly respect each other and actively encourage diversity, equity, and inclusion (DEI). Dow Credit Union is an equal opportunity employer.

A DAY IN THE LIFE OF A CONSUMER LOAN OFFICER

As a Consumer Loan Officer, your first priority is to provide excellent customer service to credit union members as you assist them with the consumer lending process. You explain the ins and outs of loans and take applications over the phone, web, and in-person. To you, our members are more than "credit scores," and you coach them through the process of finding the right loan options and improving their creditworthiness. You nurture relationships built on trust with borrowers and future borrowers alike. Motivated to provide the best possible customer service, you maintain a working knowledge of the market conditions and regulations that affect lending activities.

With a primary focus on auto loans, you manage the loan pipeline and approval process. You utilize the auto-decision tool for completed applications and submit applications that are not auto-approved or above your lending authority for manual decisions. Using your exceptional problem-solving skills, you efficiently resolve complaints and data conflicts. You work closely with other credit union departments such as Loan Servicing and Member Solutions as well as outside vendors such as dealerships, insurance companies, and other financial institutions. Your attention to detail and friendly demeanor help to make the loan process a positive experience for all involved. You feel good about helping both our credit union and our members thrive!

QUALIFICATIONS FOR A CONSUMER LOAN OFFICER

• High school diploma or equivalent
• Two to three years of consumer lending or related experience required
• Customer service experience
• Ability to understand loan application data and maintain knowledge of all credit union products, services, policies, regulations, and procedures
• Basic proficiency with computers and other office technology
• Above-and-beyond customer service skills

Can you effectively prioritize multiple tasks? Do you have strong communication skills, both written and verbal? Can you maintain emotional control under stress? Are you an effective interviewer and active listener? Can you handle confidential information responsibly? Are you tactful and respectful? If so, you might just be perfect for this lending position in the financial and banking service industry!

WORK SCHEDULE

This full-time lending position typically works 40 hours per week during banking hours.

READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this entry-level lending job in the essential financial and banking services industry, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you!

Location: 48640

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