Job Description
GET TO KNOW THE ROLE
As the Chief Information Office r , you will lead and drive the strategic vision for the IT department, overseeing all activities and providing guidance to ensure the alignment of technology initiatives with mission-critical business operations. Working closely with the executive management team and decision-makers across departments, you will identify, recommend, develop, implement, and support comprehensive technology solutions that enhance the organization's overall performance.
WHAT YOULL DO
Be the face of MCR for new hires and team members; exemplify MCRs values and set a great example by always demonstrating excellent guest service and professionalism.
Practice, support and promote the Mission, Vision, and Values of Muckleshoot Casino.
Collaborate with the CEO, Muckleshoot Tribal Council, and executives to establish and drive organizational vision and technology strategy.
Direct all IT operations, including day-to-day functions, recommendations, standardized business processes, and alignment of IT strategy with business goals for the success of Muckleshoot Casino Resort's IT initiatives.
Ensure organizational compliance with relevant laws, regulations, and standards related to IT, cybersecurity, and data privacy.
Responsible for the protection of IT infrastructure, networks, and data, preventing data breaches and responding to cyber-attacks.
Oversee information and telecommunication technology functions and services, coordinating applications development/maintenance, data processing, data center infrastructure, network administration, office automation, and technical support activities.
Plan and oversee compliance processes of gaming operations to assess controls, weaknesses, operational efficiencies, and conformity with selected policies, procedures, and all regulatory requirements, including, but not limited to, TMICs, SICS, SOPs, etc.
Engage and partner with the executive team, stakeholders, and vendors to align with business objectives.
Optimize the IT function to meet resource demands and prioritize assignments.
Establish objectives for IT systems operations, maintenance, and enhancement, and develop plans for continuous improvement.
Provide expertise in vendor selection and management for cost-effective solutions.
Establish, monitor, and improve IT performance metrics aligned with strategic goals.
Communicate key information to executive Leadership, Gaming Advisory Board, Tribal Council, and other stakeholders regarding IT operations, cost management, and guest services.
Contribute to the effectiveness of the organization as a member of the executive Leadership team, integrating objectives with other functions.
Translate strategy into actionable goals for performance and growth, implementing goal setting, performance management, and annual IT planning.
Collaborate on the annual IT budget, reviewing financial projections and ensuring adherence to approved budgets.
Review and analyze the performance of IT operations, taking corrective action when necessary.
Foster a results-oriented culture and collaborate with internal and external entities on IT contracts and service agreements.
Coordinate IT resource allocation with other tribal entities.
Participate in Gaming Advisory Board meetings.
Partner with People & Talent (HR) to support talent acquisition, development, and people strategy aligned with the organization's employer value proposition.
Ensure compliance with regulatory requirements, policies, and procedures, including guest service standards, HR processes, coaching, budgeting, and purchasing.
Foster a positive and safe work environment, promote positive team member relations, and report issues as needed.
Perform other assigned duties as required.
WHAT YOULL BRING
Bachelor's degree required
Masters Degree (MBA or MS) in information technology/systems) preferred
Ten (10) years of IT experience with a large, innovative company is required
Seven (7) years experience as a director or senior-level IT Manager required
Expertise with a variety of IT systems, including but not limited to general business, disaster recovery, database/business intelligence, networking, HRIS, SharePoint, accounting, and Microsofts Solution Framework (MSF) process for managing IT projects required.
Staying abreast of modern technologies and principles by conducting research; attending seminars, educational workshops, classes, and conferences; reviewing professional publications; establishing networks; participating in professional societies; and conferring with representatives of contracting agencies and related organizations.
Gaming experience highly preferred.
Casino/Resort experience highly preferred.
Source: Hospitality Online
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