Job Description
Call Center Manager | New Bay Remodeling
Location: Clearwater, FL
Full-Time
About Us:
At New Bay Remodeling , we’re transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we’re growing fast.
The Opportunity:
We’re seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you’re a proactive leader with a passion for customer experience and team success, we want to hear from you.
What You’ll Do:
Lead, train, and manage a high-performing team of Call Center Representatives
Oversee daily operations and appointment scheduling for our sales team
Confirm customer appointments and ensure scheduling accuracy
Manage inbound and outbound call flows
Maintain top-tier customer service standards
Monitor and meet performance goals, quotas, and KPIs
Work closely with sales and operations to optimize results
What You Bring:
Prior experience managing a call center or customer service team
Strong communication, coaching, and conflict resolution skills
Comfortable with evening and weekend availability
Tech-savvy with solid computer and CRM skills
Goal-driven mindset with a commitment to excellence
Why Join Us:
Competitive salary with performance-based bonuses
Supportive team culture in a growing company
Opportunities for advancement and professional development
Take the next step in your career and be part of a company that’s redefining the industry.
Apply today and lead a team that makes a difference, one call at a time.
Powered by JazzHR
i2dbmK2nvH
...A midstream services provider is seeking a System Administrator I in Houston, Texas. This entry-level role involves supporting Office 365 applications, performing basic user management tasks, and assisting with system maintenance. Ideal candidates are detail-oriented and...
Job Title: Data Analyst Stairway Digital Strategies is seeking a highly motivated and detail-oriented Data Analyst to join our growing team. As a Data Analyst, you will be responsible for collecting, organizing, and analyzing data from various sources to provide valuable...
...Ready to transform dull spaces into dazzling masterpieces with your bare hands (and some sweet tools)? We're not just looking for a tile setter; we're hunting for a Tile Artisan , a Grout Guru , a Slab Sensei ! If you can make a bathroom floor look like a Roman...
...Job Description Job Description Pro Recovery Solutions, LLC is looking for a full-time Call Center/Internal Marketing Specialist to join our team! This position assists the Director of Business Development and Clinical Directors with any administrative, call center...
...Commercial Industrial Corp is a Heavy Civil construction company located in Ocala, FL, we are currently seeking a mine laborer for one of our mines located in Ocala, FL. CIC is an Equal Opportunity Employer and a drug free workplace. E-Verify Participant. Commercial...