Job Description

Job Overview:

We are looking for a highly organized and proactive Associate Merchandising Manager, Tour Operations & Retail Activations to support tour and offline retail merchandising operations for HYBE artists. This role is hands-on and execution-driven, responsible for end-to-end coordination of product readiness, site operations, sales tracking, and reporting. The ideal candidate has deep experience in physical merchandising operations and thrives in fast-paced environments, bringing precision, ownership, and problem-solving into every project.

[Responsibilities]

Tour & Offline Event Merchandising Execution:

• Own day-to-day execution of merch operations for tours, offline events, and pop-ups.
• Coordinate inventory delivery, setup, on-site sales flow & troubleshooting, and back shipping with internal teams and third-party agencies.
• Ensure product presentation and site operations align with brand and artist guidelines.

Cross-functional Coordination:

• Coordinate with artists’ teams and concert business teams to align merchandise offerings with tour schedules and venue requirements.
• Onboard and supervise third-party agencies and vendors on-site and ensure compliance with training and operational protocols.
• Liaise with production, logistics, and agencies to ensure timelines and deliverables are met.

Sales Tracking & Reporting:

• Track on-site sales and inventory in real time; support post-event reconciliation and invoicing.
• Maintain ERP sales orders and documentation for smooth back-end operations.
• Support sales performance analysis and contribute insights for operational improvements.

Channel Expansion Support:

• Support development and execution of new retail activations and partner-based sales formats.
• Contribute to post-activation recaps and assist in building scalable best practices.

[Qualifications]

• Bachelor’s degree in business administration, event management, hospitality management, merchandising, or a related field.
• 5+ years of experience in event merchandising, tour ops, live event ops, project management, or related roles in the music and entertainment industry.
• Bilingual proficiency in Korean and English is required.
• Proven hands-on experience managing merchandise at live events or tour venues.
• Strong project management skills, with the ability to manage multiple large-scale projects simultaneously in a fast-paced setting.
• Effective communication and problem-solving skills, with the ability to coordinate across teams and resolve issues in real-time.
• Willingness to travel domestically and internationally as required.
• In-depth understanding of the K-pop industry, fan culture, and market trends is highly preferred.

Salary: $65k-100k/year

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