Zurich Cover More is seeking a Travel Insurance Consultant to serve our Canadian customer base. In this role you will help customers purchase travel insurance for their trips, using a consultative‑selling approach to ensure they are matched with the best products for their needs. Responsibilities Maintain knowledge of insurance products and accurately describe benefits and offerings to customers. Create a positive experience over the phone for all clientele requesting our services and assistance. Multitask work streams to effectively move work forward in all areas (call handling, email, etc.). Navigate multiple systems while effectively handling calls. Provide creative and critical thinking to offer out‑of‑the‑box solutions where necessary. Appropriately document and capture the content of phone calls in our case management/policy systems. Obtain an Accident and Sickness license to sell insurance within six months of hire. Work closely with leadership to fine‑tune skillsets and apply feedback to meet role expectations. Basic Qualifications USA‑based position. High school diploma or equivalent. Experience on the 2nd shift (12 p.m.–8 p.m.) with a rotating Saturday requirement (8 a.m.–4 p.m.). Ability to work in the office 2‑3 shifts per week. Preferred Qualifications 1+ year record of providing outstanding customer service. Excellent verbal and written communication skills. Attention to detail and accuracy in gathering and entering information into a system. Analytical skills in reviewing and interpreting policy coverage and claim status. Ability to effectively manage and prioritize tasks. Ability to respond to high‑enrollment clientele with professionalism and clarity. Travel experience is highly beneficial. Bi‑lingual French speakers encouraged to apply (but not required). Location Nearest Major Market: Wausau, WI (USA‑based) Company Information Travel Guard is one of the world's leading providers of travel insurance globally. We pride ourselves on customer service and competitive offerings, creating repeat customers and a high‑quality support environment. Zurich Cover More recognizes the diversity of our workforce and is an equal opportunity employer. We do not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status, or any other legally protected status. EEO disability/vet #J-18808-Ljbffr Zurich Insurance
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