Job Description
Install windows. Address component product issues at the customer’s site in order to ensure that customer complaints regarding the quality and reliability of company products are resolved in the most efficient and cost-effective manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Investigates/examines the condition of company building products on the customer’s site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service Supervisor on findings.
Recommends replacement or repair of defective components based on customer service guidelines related to efficiency and cost effectiveness; assists less experienced Field Service Reps with resolving more complex issues.
Negotiates and approves third party repair/adjustment; inspects completed work for quality adherence.
May provide training to less experienced Field Service Reps.
Plans and paces own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
Understands and observes all safety procedures and practices in order to prevent injury to self or co-workers; attends periodic safety meetings as required; may recommend changes to improve safety procedures.
Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
High school diploma or General Education Degree (GED) and two (2) years customer service/field service experience, or equivalent combination of education and experience. Window installation experience.
COMPETENCIES
WORK ENVIRONMENT / PHYSICAL ACTIVITY
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Subject to both typical office environment and outside locations with temperature and weather variations.
Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.
Work is performed on both company and customer sites and involves driving to customer locations.
Subject to both typical office environment and outside locations with temperature and weather variations.
May involve walking on uneven ground of a potential customer construction site.
...Gastroenterologist to join our team in Syosset, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.... ...find our team working in local clinics, surgery centers and urgent care centers, within care models focused on managing risk,...
...appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career. Overview: Appliance Install Driver Monday - Friday 8:00am - 4:30pm As a CSC Appliance Install Driver your days will be active, delivering and installing...
...Job Description Summary of Primary Functions: The HR Generalist supports both field and office employees by managing key human resources functions. This role is responsible for handling day-to-day HR activities, including recruitment, onboarding, employee relations...
...Physician to join our team inHenderson, NV. Optum is a clinician-led care organization that is changing the way clinicians work and live.... ...Assistants at clinical locations including health care centers, urgent care clinics, convenient care centers and an outpatient surgery...
...Semiconductor Product Quality Assurance Engineer Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence...