Overview Warehouse Quality Training Manager at Ryder System, Inc. in Lakewood, WA. The role oversees site-level product quality and employee training, including audits, reporting, and supporting continuous improvement efforts. The position trains new associates through a certified program that includes classroom instruction and hands-on pallet repair. Prior pallet experience is a plus but not required. Responsibilities Oversee site-level product quality and employee training, including conducting audits, compiling detailed reports, and supporting continuous improvement efforts. Train new associates through a certified program that includes classroom instruction and hands-on pallet repair. Contribute to meeting site productivity and quality goals by administering on-the-job training and PIT (powered industrial truck) training to all new and existing employees, including cross-training as needed. Update and maintain training documents and help create new documents for various departments and job functions. Complete HR paperwork and perform other administrative tasks as assigned. Coordinate department activities and special projects to ensure quality and timetables; coordinate staffing levels with the Group Manager Logistics. Direct staff in task development and analysis; supervise in accordance with company policies; assist in resolving complex or policy issues; conduct interviews and provide orientation and career development guidance. Manage staff scheduling, including assignments, rotations, trainings, vacations, breaks, overtime, and coverage for absences. Perform standard work audits to ensure adherence to processes. Coordinate safety activities with the Safety Manager to ensure current safety training (including OSHA and forklift training). Additional Responsibilities Evaluate department processes and recommend changes based on analysis. Establish employee goals and conduct performance reviews. Communicate with other Supervisors and Managers. Perform other duties as assigned. Skills and Abilities Strong verbal and written communication skills (Required). Ability to build professional relationships at all levels of the organization (Required). Ability to work independently and as part of a team (Required). Flexibility to operate in a fast-paced environment (Required). Highly organized with excellent time management and multi-tasking abilities (Required). Detail-oriented with strong follow-up practices (Required). Qualifications High School Diploma or GED (Required). Bachelor's Degree in Business, Logistics, Supply Chain (Preferred). 1 year or more experience operating various PIT equipment (Required). 3+ years in supply chain, logistics, warehouse or related field (Preferred). 1+ year in Training/Leadership (Preferred). User-level knowledge of Windows and MS Office (Intermediate) (Required). DOT Regulated: No Compensation and Benefits Pay Type: Exempt / Salary paid twice per month; Annual Salary: $75,000 based on experience. Schedule: Monday–Friday, 9:30 AM–6:00 PM; additional hours may be required to meet business needs. Benefits include medical, dental, vision; 401(k) with company match; employee stock purchase options; employee discounts; paid holidays and PTO within the first year; up to 12 weeks paid maternity leave. All full-time positions are eligible for Ryder's comprehensive health and welfare benefits, paid time off, and a tax-advantaged 401(k) plan. Ryder is an Equal Opportunity Employer and Drug-Free workplace. All qualified applicants will receive consideration without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected status. Important Note: Some positions require additional screening such as employment/education verification, motor vehicle records check, or customer-specific requirements. Security notices apply for applicants, and Ryder communications will originate from @ryder.com email addresses. For questions, contact careers@ryder.com or 800-793-3754. For internal applicants, use the internal application process via Ryder Workday. Job Category: Logistics #J-18808-Ljbffr Ryder System, Inc.
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