Utility Call Center Representative Job at Atlas Field Services, Royal Oak, MI

cVdaRTlNTkZObmpxeDJxQ0lDaGZSellVY0E9PQ==
  • Atlas Field Services
  • Royal Oak, MI

Job Description

Call Center Customer Support Representative

We’re dedicated to the growth of our employees . We truly believe in your development. For those who show initiative, we will do what it takes to get you where you want to go.

We’re growing but still maintain an entrepreneurial spirit . We give you room to be accountable and responsible in your role. We believe progress is bred through innovation and we encourage our employees to bring their ideas forward.

We’re safety focused . Safety is paramount in how we operate as we believe in providing excellence in our service to our vegetation management clients.

We’re transparent and respectful . We support each other and are transparent and honest in our communication. We believe that trust is the foundation of our success with clients and within our team.

We are seeking a Call Center Customer Support Representative to handle inbound inquiries and complaints regarding tree trimming and vegetation management services. Responsibilities include logging, routing, and resolving service requests in the client’s system while providing excellent customer service. Candidates preferred experience is 2–5 years of utility customer support experience, strong communication and data entry skills, and be tech-savvy. This is a remote, work from home role. 

Responsibilities:

  • Handles inquiries and complaints regarding tree work and conditions near power lines
  • Logs, routes, and resolves service requests in client’s work management systems
  • Ensures rapid response time and accurate issue tracking
  • Participate in client projects and other initiatives
  • Other duties as assigned

Qualifications:

  • 2-5 years in customer support
  • Utility customer service support preferred
  • Strong communication
  • Data Entry Skills
  • Bilingual preferred
  • Strong problem-solving and critical thinking skills
  • Must be skilled with technology and possess computer and smartphone skills

Pre-Qualifications

  • Must successfully pass a background check and drug screen.

 

Job Type – Full Time

Location – Remote 

Job Tags

Full time, Remote work,

Similar Jobs

Confidential

Executive Director, Clinical Data Science Job at Confidential

 ...Executive Director, Clinical Data Science About the Company Industry shaping pharmaceutical...  ...to stakeholders with an executive-level presence.Applicants must have a Ph.D. in...  ...Strong leadership skills and experience in managing diverse, high-performing teams are... 

Insight Global

Remote CPA (with travel) Job at Insight Global

 ...and Requirements Bachelor's degree in Accounting Minimum 2 years of experience in technical accounting or financial reporting CPA license Experience with IPOs, M&A, restructurings, or GAAP conversions Prior Core Assurance experience Strong Microsoft... 

Super Soccer Stars

Early Childhood Soccer Coach Job at Super Soccer Stars

 ...Job Description Job Description Super Soccer Stars of East Grand Rapids is seeking passionate and dedicated individuals to join our team as soccer coaches for toddlers and young kids. Our top-notch curriculum and low child-to-coach ratio create the perfect learning... 

R & R Air Freight & Distribution LLC

Delivery Driver Job at R & R Air Freight & Distribution LLC

 ...qualifications: Valid Texas Drivers License. Clear M.V.R. (No DUI'S in the last 5 years) Must be able to access Military Bases (No Felonies on your record) Provide or Obtain current DOT Medical Certification (DOT Medical Card) Ability to pass drug screening. Pass... 

The Bathroom Company

Tile Installer Needed Job at The Bathroom Company

 ...Ready to transform dull spaces into dazzling masterpieces with your bare hands (and some sweet tools)? We're not just looking for a tile setter; we're hunting for a Tile Artisan , a Grout Guru , a Slab Sensei ! If you can make a bathroom floor look like a Roman...