Job Description

We are seeking a Technical Program Manager to support a mobile application development team. This role involves managing the development and enhancement of app functionalities to deliver a seamless customer experience. The ideal candidate will bridge the gap between technical teams and business leaders, ensuring smooth communication, issue resolution, and the timely delivery of projects.

Key Responsibilities:

• Program Strategy & Coordination:
• Oversee multiple high-complexity projects within the mobile app ecosystem.
• Develop program strategies, create high-level project plans, and ensure proper project integration.
• Cross-Functional Collaboration:
• Work with engineers, product owners, and tech leads to evaluate tasks, set timelines, and identify deliverables.
• Collaborate with wireless service teams to identify user needs and enable new functionalities.
• Issue Resolution & Reporting:
• Research technical challenges and resolve issues involving software, hardware (e.g., SIM cards, firmware), and app features.
• Communicate with VPs and executives, summarizing complex technical details into actionable insights.
• Project Oversight:
• Track key project milestones, identify risks, and recommend adjustments to project scope and strategy.
• Document updates and organize information using tools like JIRA, Confluence, Smartsheet, or Microsoft Project.
• Enhancing User Services:
• Identify and implement updates to app features to support new customer functionalities, such as spam/call filtering and service transfers.

Qualifications:

Must-Have Skills:

• 10+ years of experience in IT program management or technical product management.
• Strong understanding of software development and technical issue resolution, particularly in mobile apps.
• Hands-on experience with tools such as JIRA and Confluence.
• Knowledge of wireless service concepts and components (e.g., SIM cards, firmware).
• Proven ability to report to executives, filter technical details, and communicate business impact.

Nice-to-Have Skills:

• Familiarity with Smartsheet or Microsoft Project.
• Experience in reporting and managing deliverables for senior leadership.

Not Required:

• Coding, software development, SCRUM Master certification, or project management certification.

Work Environment:

• 4 days onsite with remote flexibility on Fridays, depending on schedules and meetings.
• Fast-paced environment with a quick interview process: initial phone screen followed by a group interview with the hiring manager, tech lead, and product lead.

This is an exciting opportunity to work on a leading mobile app, engaging with cross-functional teams to deliver impactful features that enhance the user experience.

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