· Two to three (2-3) year's providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues
· Confidential Internal to Wipro without impacting / violating the hardware warranty or customer security compliance requirements.
· Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems.
· Experience or ability to follow installation instructions in installation and troubleshooting desktop applications.
· Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
· Ability to lift / move computer equipment weighing up to 50Lbs.
· Skilled in desk side support and PC break/fix including basic administration of Windows OS. Subcontractor to identify through transition and communicate in advance the dispatch locations where basic MAC OS support may be required as a smart hands event.
· 'Company' prefers where commercially practical that the 'Subcontractor' use technicians with an Associate's Degree in Electronics and CompTIA A+ Certification.
· Experience with Anti-spyware and Anti-virus software.
· Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
· Evaluation and installation of primary and peripheral computer and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability supported by 'Company'.
· Ability to troubleshoot issues with systems and networks using good deductive reasoning skills under 'Smart Hands' capabilities
· Good written and oral communications skills with clients and management. Good people skills.
· Ability to work with deadlines and complete tasks on time.
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