Job Description

Location: New York, NY

Position Summary

The North America Services Business (NASB) develops services across Samsung’s mobile, digital, and TV ecosystems. Our mission is to inspire and engage users with interactive and imaginative experiences.

The Senior Growth Art PM will report to the Head of VD Product, Home/Platform and Art (NASB) and is responsible for owning product direction, business growth, and product roadmaps for the Art product, while leading cross-functionally to make data-informed decisions and influence throughout the organization to drive execution. This role combines establishing first-principled product direction with hands-on product development execution to grow the value proposition of our offer to users and grow the business in velocity and acceleration.

Working with Product, Marketing, BD, Engineering, Design, Data and Operations across US and Korea, you will focus on growth of the service through both consumer-facing (new features, new product lines, UX, etc) and back-end (CMS, portal improvements, etc) initiatives. This role involves a combination of launching new services and features, and growing established businesses. An ownership of the revenue machine of the product will be important, which includes understanding what levers of this product/business move revenue, tracking how we produce revenue today, and what plans we can put in place to grow revenue. An ideal candidate will be able to develop frameworks to facilitate decision-making, synthesize complex information and perspectives into a singular structure and develop proposals and communicate the proposal strategically to maximize the chances of alignment and execution.

Responsibilities:

• Establish a foundation strategy for the Art product, anchoring on core human truths to establish timeless pillars that will serve as lasting cornerstones of product decision making
• Determine a vision for the product that serves as the north star and that embodies the foundation strategy pillars
• Develop short term roadmaps for the product and mid term vectors for the product
• Collaborate with data to determine what data to observe regularly and how that reflects the health of the product and business
• Own the revenue projections and opportunities for the Art product line
• Determine product/business growth opportunities, whether that be new features or entirely new product lines, or new distribution channels, or new business models
• Collaborate with all cross-functions to grow the service to bring a new product or features to life on time and on budget – from concept through launch, by:
• Working with Partnerships team for partner-dependent opportunities
• Working with Operations for back-end product improvement initiatives
• Own product requirements documentation, working with BD, engineering, design, research to ensure feasibility
• Work closely with Curations to embed their perspective into product proposals
• Work closely with Marketing to embed their perspective into product proposals
• Keep up-to-date with the latest trends and competition in Art services, user preferences and market developments.Understand and articulate user needs, build associated business cases and prioritize product requirements

Think through products from UX, engineering, business and operations perspectives

• Drive communications with exec stakeholders for buy-in
• Working with Engineering to create proof-of-concepts, prototypes, tests, and other creative ways to gather direct feedback early in the product development process
• Working with development and QA teams for production launch
• Manage project risks, scope changes and other non-standard events throughout the life of the project
• Own the business model for the product, tracking and updating actuals while forecasting in detail in the short term and in less detail the long term to do scenario planning
• Manage stakeholder communications and progress reporting throughout
• Ensure quality of deliverables is verified and matching expectations
• Manage multiple concurrent projects with multiple teams around the world
• Lead and collaborate with marketing to drive awareness and create demand for new services
• Drive the evolution of the product and service

Qualifications:

• A self-starter with excellent verbal and written communications skills
• Autonomous in driving responsibilities forward, and embracing ownership in the product and business
• Bachelor's Degree in Business, Engineering, or related field AND 10+ years of relevant experience with proven record around delivery OR Master's Degree in Business Administration, or related field AND 5+ years
• Strong leadership, collaboration, and communication skills – with experience managing, directing, and monitoring cross-functional teams to achieve an outcome.
• Proven experience with Mobile, Digital and TV services
• Track record of building and launching new products
• Proven analytical and quantitative skills; ability to use hard data and metrics to make data-driven decisions and back up product decisions
• Be able to take the high strategic view as well as dive deep on issues
• The ability to manage chaos, ambiguity and complexity, in a detailed, organized way
• Ability to have challenging conversations at all seniority levels internally and externally.
• Ability to negotiate with multiple stakeholders, be able to defend work, and also know when to accept direction
• Ability to navigate heavily matrixed organizations and thrive within a fast-paced environment
• Previous experience in the mobile gaming or related industry a plus

Experience with working with global teams a must, and professional proficiency in Korean language is a big plus

Candidate Characteristics

• Passionate about delivering a beautiful product experience to users globally
• Passionate about driving organizational transformation to mature and evolve the company into a more powerful services player
• Combines analytical rigor with marketing creativity
• Can build and execute simultaneously
• Understands healthcare user behavior
• Organized, detailed, goal driven, achievement oriented with a problem solving mindset
• Exceptional communication skills with ability to “read the room” in new and unfamiliar environments
• Able to identify opportunities, take ownership and drive to completion
• Able to function independently while coordinating closely with larger team
• Able to think strategically and tactically
• Thrives in a highly dynamic and changing work environment
• Can operate with limited resources

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