Job Description

Our client is a reputable and established farm and construction equipment company dedicated to providing top-quality products and exceptional service. We are seeking an experienced Service Manager to lead the service department and ensure customer satisfaction through efficient operations, strong leadership, and effective communication.

Hours: M-F 8a-5p.

Pay: $55,000 – $70,000 annually (based on experience)

Responsibilities:

• Oversee the day-to-day operations of the service department and staff.
• Recruit, train, and schedule service team members.
• Handle escalated customer concerns in person, by phone, and via email.
• Provide accurate repair estimates and updates to customers.
• Collaborate with sales and other departments on equipment transfers and deliveries.
• Assist customers with payment arrangements when needed and ensure proper record-keeping.
• Manage warranty and insurance paperwork to ensure accuracy and compliance.
• Partner with the Store Manager to align service operations with sales and inventory goals.
• Perform additional duties as needed to support department efficiency.

Qualifications:

• Prior experience with warranty work on farm and/or construction equipment is required.
• Strong leadership skills and previous experience managing a service department.
• Excellent communication and customer service abilities.
• Proficiency with MS Office, email, and computer-based service systems.
• Ability to establish and maintain strong client relationships.
• High School Diploma or GED required.
• Ability to safely operate forklifts and/or heavy equipment.
• Self-starter with the ability to work independently.

This is an excellent opportunity to join a stable, long-standing company and grow within a supportive environment. If you have the technical expertise and leadership skills to take ownership of a service department, we’d love to hear from you.

Barracuda Staffing & Consulting connects dynamic employers to top talent. They are the leading experts in helping Tulsa businesses assess, develop, grow, and protect their teams through strategic human capital management.

Job Tags

Similar Jobs