Service Desk Manager - Placement Join to apply for the Service Desk Manager - Placement role at Apex Systems. You can receive AI-powered advice on this job and exclusive features. This range is provided by Apex Systems. Your actual pay will be based on your skills and experiencetalk with your recruiter to learn more. Base pay range $50.00/hr - $60.00/hr Job Details Title: IT Service Desk Manager Location: Fully onsite in Washington DC Contract: 6 month contract to fulltime perm hire Pay: $50.00 - $60.00 / hourly (Based on experience) Salary Conversion upon perm Clearance: Candidates must be US Citizens able to obtain and/or maintain a security clearance as a condition of continuation of employment. Certification: CompTIA A+ or ITIL 4 Apply Here: send a resume to Skylar at skylar@example.com Qualifications Bachelors degree in a relevant field Minimum of five (5) years of experience in IT support services Basic understanding of Microsoft Service Admin Microsoft 365 ServiceNow experience (ticketing system and how to get data out of the program) Understanding account management Outgoing personality Responsibilities IT Service Desk Manager responsible for overseeing all Tier 1, Tier 2, and Tier 3 support operations to ensure the timely and effective resolution of end-user IT incidents. The IT Service Desk Manager shall serve as the primary point of contact for all service desk escalations and shall be accountable for ensuring customer satisfaction through proactive service request management and adherence to ITIL v4 standards. The role leads a team of support technicians and system administrators, monitors and reports on performance metrics, and ensures compliance with service level agreements (SLAs) as defined in the contract. Responsibilities include coordinating the efforts of Tier 3 system administrators to resolve complex technical issues and ensuring alignment with enterprise IT strategies and security policies. EEO statement Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apex.com or 844-463-6178. Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet as well, which an Apex team member can provide. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr Apex Systems
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