Job Description

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.

Service Desk Manager

Erlanger, Kentucky

Onsite

Responsibilities:

• Desktop and Laptop Support Proficiency in troubleshooting and repairing hardware issues for desktops and laptops
• Peripheral Devices Experience with printers scanners and other peripheral devices
• Operating Systems Expertise in Windows macOS and Linux operating systems
• Active Directory Managing user accounts groups and permissions
• Group Policy Configuring and managing Group Policy Objects GPOs for security and configuration management
• Remote Management Using tools like Microsoft Endpoint Configuration Manager SCCM and Intune for remote management and software deployment
• Microsoft 365 Proficiency in Microsoft Teams SharePoint OneDrive and other Office 365 applications
• Video Conferencing Experience with tools like Zoom Cisco Webex and Google Meet
• Unified Communications Knowledge of unified communication platforms like Skype for Business and Slack
• MDM Solutions Proficiency in using MDM tools like Microsoft Intune AirWatch or MobileIron
• BYOD Policies Implementing and managing Bring Your Own Device BYOD policies

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( LTIM ):

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office: In order to comply with LTIMindtree s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree s applicable processes.

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