Job Description
Job Description
Job Description
Service Delivery Manager (758768)
Location: Morrisville, NC
Join our Global Fortune 500 Tech Client, the Premier Computer Manufacturer in the world, located in Morrisville, NC. They are a team of innovators, creators, and dreamers who are passionate about pushing the boundaries of our global offerings who believe in creating experiences that delight, engage, and inspire users.
About the Role: We are looking for a strong Service Delivery Manager to join our client’s managed services organization within a global computer manufacturing company, responsible for delivering large-scale services around end point devices spanning 36 to 48 months. This service focuses on Digital Workplace Solutions (DWS).
In this role, The Service Delivery Manager (SDM) will oversee the end-to-end delivery of large-scale contracts for key clients. This role requires a strategic leader who excels in contract management, scope management, financial oversight, and stakeholder engagement to ensure the successful delivery of the agreed-upon services. The SDM will serve as the primary point of contact for the customer and internal stakeholders, ensuring alignment with contractual obligations and organizational objectives.
What’s the job? Customer Relationship Management - Build and maintain strong, trust-based relationships with the client’s key stakeholders.
- Act as the primary escalation point for service-related issues, ensuring prompt and effective resolution.
- Conduct regular service reviews with the client, sharing performance insights and driving continuous improvement.
Contract Management - Serve as the primary owner of the client contract, ensuring adherence to all terms and conditions.
- Monitor contractual obligations, deliverables, and milestones, ensuring timely execution.
- Address contract amendments, extensions, and renewals in collaboration with the legal and sales teams.
Scope Management - Manage the scope of services, ensuring clear understanding among internal teams and the client.
- Handle scope changes through a structured change management process, aligning with client needs and internal capabilities.
- Regularly review and refine the scope to adapt to evolving client requirements and operational realities.
Financial Management - Drive continuous margin improvement programs, including an annual contract value growth.
- Ensure the As-Delivered financials are tracking in line with, or better than the As-Sold financials.
- Ensure on time and accurate billings,
- Manage the contract’s financial performance, including budgeting, forecasting, and cost control.
- Track revenue recognition and profitability, ensuring alignment with organizational financial goals.
- Collaborate with finance teams to provide accurate billing and resolve discrepancies promptly.
Inventory Management - Develop and maintain inventory consumption plans in collaboration with the customer to minimize aged inventory and optimize usage.
- Monitor inventory levels, ensuring alignment with project timelines and operational requirements.
- Implement strategies to manage excess or obsolete inventory, including redeployment or disposal as necessary.
- Coordinate with logistics teams to ensure timely and accurate inventory delivery and reporting.
Service Delivery Oversight - Ensure the successful delivery of all contracted services, meeting or exceeding agreed service levels (SLAs) and key performance indicators (KPIs).
- Coordinate cross-functional teams, including logistics, UEM, and rollout specialists, to deliver integrated solutions.
- Proactively identify and mitigate risks to service delivery.
Operational Excellence - Implement and promote best practices to drive efficiency and quality in service delivery.
- Foster a culture of continuous improvement within the delivery team.
- Leverage automation and innovative tools to enhance service efficiency and value.
Team Leadership - Lead and / or manage a team of delivery specialists and coordinators, fostering a collaborative and results-driven culture.
- Provide guidance, coaching, and professional development opportunities for team members.
- Ensure team alignment with organizational goals and customer priorities.
Qualifications: - Bachelor’s degree in business administration, information technology, or a related field.
- 7+ years of experience in service delivery or program management roles, preferably within managed services or IT outsourcing.
- Proven track record of managing large-scale, multi-year contracts.
Skills & Certifications: - Strong understanding of Digital Workspace Solutions (DWS), including logistics, rollouts, and UEM services.
- Exceptional contract and scope management skills.
- Financial acumen with experience managing budgets and financial forecasts.
- Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Strong problem-solving and decision-making capabilities.
- Proficiency in tools such as ServiceNow, Microsoft Dynamics, or other ITSM platforms.
- ITIL Foundation or higher.
- PMP or equivalent project management certification (preferred).
What’s in it for you?- Excellent, professional work environment working with cutting-edge technology.
- Our client’s name is a huge resume-builder!
- PTO, Paid Holidays, and a comprehensive suite of available benefits.
- Opportunity to be hired directly by our client.
- Competitive pay ranging from $85K to $98K, depending on background, experience, and qualifications.
Apply now! Service Delivery Manager (758768) Location: Morrisville, NC
Join our Global Fortune 500 Tech Client, the Premier Computer Manufacturer in the world, located in Morrisville, NC. They are a team of innovators, creators, and dreamers who are passionate about pushing the boundaries of our global offerings who believe in creating experiences that delight, engage, and inspire users.
About the Role: We are looking for a strong Service Delivery Manager to join our client’s managed services organization within a global computer manufacturing company, responsible for delivering large-scale services around end point devices spanning 36 to 48 months. This service focuses on Digital Workplace Solutions (DWS).
In this role, The Service Delivery Manager (SDM) will oversee the end-to-end delivery of large-scale contracts for key clients. This role requires a strategic leader who excels in contract management, scope management, financial oversight, and stakeholder engagement to ensure the successful delivery of the agreed-upon services. The SDM will serve as the primary point of contact for the customer and internal stakeholders, ensuring alignment with contractual obligations and organizational objectives.
What’s the job? Customer Relationship Management - Build and maintain strong, trust-based relationships with the client’s key stakeholders.
- Act as the primary escalation point for service-related issues, ensuring prompt and effective resolution.
- Conduct regular service reviews with the client, sharing performance insights and driving continuous improvement.
Contract Management - Serve as the primary owner of the client contract, ensuring adherence to all terms and conditions.
- Monitor contractual obligations, deliverables, and milestones, ensuring timely execution.
- Address contract amendments, extensions, and renewals in collaboration with the legal and sales teams.
Scope Management - Manage the scope of services, ensuring clear understanding among internal teams and the client.
- Handle scope changes through a structured change management process, aligning with client needs and internal capabilities.
- Regularly review and refine the scope to adapt to evolving client requirements and operational realities.
Financial Management - Drive continuous margin improvement programs, including an annual contract value growth.
- Ensure the As-Delivered financials are tracking in line with, or better than the As-Sold financials.
- Ensure on time and accurate billings,
- Manage the contract’s financial performance, including budgeting, forecasting, and cost control.
- Track revenue recognition and profitability, ensuring alignment with organizational financial goals.
- Collaborate with finance teams to provide accurate billing and resolve discrepancies promptly.
Inventory Management - Develop and maintain inventory consumption plans in collaboration with the customer to minimize aged inventory and optimize usage.
- Monitor inventory levels, ensuring alignment with project timelines and operational requirements.
- Implement strategies to manage excess or obsolete inventory, including redeployment or disposal as necessary.
- Coordinate with logistics teams to ensure timely and accurate inventory delivery and reporting.
Service Delivery Oversight - Ensure the successful delivery of all contracted services, meeting or exceeding agreed service levels (SLAs) and key performance indicators (KPIs).
- Coordinate cross-functional teams, including logistics, UEM, and rollout specialists, to deliver integrated solutions.
- Proactively identify and mitigate risks to service delivery.
Operational Excellence - Implement and promote best practices to drive efficiency and quality in service delivery.
- Foster a culture of continuous improvement within the delivery team.
- Leverage automation and innovative tools to enhance service efficiency and value.
Team Leadership - Lead and / or manage a team of delivery specialists and coordinators, fostering a collaborative and results-driven culture.
- Provide guidance, coaching, and professional development opportunities for team members.
- Ensure team alignment with organizational goals and customer priorities.
Qualifications: - Bachelor’s degree in business administration, information technology, or a related field.
- 7+ years of experience in service delivery or program management roles, preferably within managed services or IT outsourcing.
- Proven track record of managing large-scale, multi-year contracts.
Skills & Certifications: - Strong understanding of Digital Workspace Solutions (DWS), including logistics, rollouts, and UEM services.
- Exceptional contract and scope management skills.
- Financial acumen with experience managing budgets and financial forecasts.
- Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Strong problem-solving and decision-making capabilities.
- Proficiency in tools such as ServiceNow, Microsoft Dynamics, or other ITSM platforms.
- ITIL Foundation or higher.
- PMP or equivalent project management certification (preferred).
What’s in it for you?- Excellent, professional work environment working with cutting-edge technology.
- Our client’s name is a huge resume-builder!
- PTO, Paid Holidays, and a comprehensive suite of available benefits.
- Opportunity to be hired directly by our client.
- Competitive pay ranging from $85K to $98K, depending on background, experience, and qualifications.
Apply now! Pay Details: $40.00 to $47.47 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Job Tags
Hourly pay, Holiday work, Contract work, Temporary work, Local area,