As a key member of the Digital and Technology team, this role oversees the implementation, maintenance, and optimization of restaurant technology ecosystems—including the NCR Aloha POS platform, IT infrastructure, security protocols, and new location deployments. Leveraging technical expertise, the specialist drives innovation across KFC’s digital initiatives by integrating emerging technologies into operational workflows. Cross-functional collaboration with stakeholders in Marketing, Operations, Restaurant Excellence, Franchisees, and Finance ensures alignment of technology solutions with business objectives and seamless integration across all channels.
Key Responsibilities:
• Serve as the primary technical authority for restaurant technology solutions and integrated vendor platforms.
• Lead end-to-end technology deployment for new restaurant openings, including POS systems (NCR Aloha), network infrastructure, e-commerce platforms, kiosks, and related hardware/software.
• Collaborate with technology vendors to innovate, execute solutions, and ensure on-time launches with full operational readiness.
• Oversee Restaurant IT infrastructure, managing MSP partnerships, security protocols, and policy adherence to meet industry and organizational standards.
• Ensure IT compliance (ie: PCI-DSS) and internal audit requirements, addressing gaps through remediation plans developed with global risk teams.
• Maintain POS configurations, menu databases, and system performance to optimize restaurant operations.
• Partner with Operations and Restaurant Excellence teams to streamline POS workflows, enhance order processing, and drive innovation.
• Document processes and system configurations to ensure consistency and knowledge retention.
• Spearhead research and proof-of-concept initiatives for emerging technologies.
• Manage concurrent cross-functional projects, ensuring alignment with dynamic timelines and deliverables.
• Support KFC’s digital strategy through ad hoc initiatives and collaborate with Yum! Brands on enterprise-level projects.
• Provide flexibility for occasional after-hours support to meet critical business needs.
Key Skills and Qualifications
• 6+ years of professional experience in technology implementation and support, including 3+ years in retail/QSR environments.
• Experience in POS systems (NCR Aloha suite preferred: Configuration Center, Command Center, Payment Systems, Aloha Take Out/Online Ordering, NBO/Clearview)
• Knowledge in cloud computing and software integration concepts (middleware, microservices) is an asset
• Proficient in SDLC, test design methodologies, and end-to-end project management.
• Expertise in core technical domains:
• An ability to quickly adapt to new technology to ensure immediate support and serviceability
• Strong vendor management and cross-functional collaboration skills, with a focus on aligning technology solutions with business goals.
• Excellent verbal and written communication skills required
• Advanced troubleshooting, problem-solving, and adaptability to emerging technologies.
• Proven ability to prioritize tasks, manage shifting deadlines, and deliver results in agile environments.
• Highly engaged individual that seeks out a better way of doing things
What makes KFC a great place to work?
Our People . We invest in people capability above all else, with a proven track record of developing internal talent to leadership levels across the business both in Canada and globally. We want people with smart, heart and courage that have the opportunity to not just make impact today but to become leaders of the future.
Our Culture. We are known for a culture that rewards and recognizes great effort, big or small, and providing the work life balance that is so important to staying inspired and engaged. We don`t just say it, we mean it – every Friday is a half day at KFC Canada! We will focus on your personal development as much as your professional development to ensure you can bring your best self to work.
KFC, part of Yum! Brands, is the world's most popular chicken chain and every day, we serve more than 12 million customers in more than 45,000 restaurants around the world. Our commitment to great food and service is the same commitment Colonel Harland Sanders had when he founded the concept more than 55 years ago, and that's why KFC remains the worldwide leader in the category.
KFC Canada is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. KFC Canada encourages applications from all qualified candidates. Contact yumcareers@yum.com if you need accommodation at any stage of the application process or want more information on our accommodation policies.
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