Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
Randstad is the #1 HR Services Provider in the world, and we are investing in our Skilled Trade Practice. Our Account Managers are responsible for relationship building with current contacts, identifying and building relationships with new contacts, generating new business...
...and free copy of TurboTax Live. As part of this position, you have the opportunity to work 100% remotely, collaborating with an exceptional team from the comfort of your home or office. What you'll bring Who You Are: As a Tax Associate, you have a minimum...
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...Job Description Job Description Job Listing: Executive Sous Chef At Sodexo Live!, we take pride in crafting exceptional events... ...of culinary leadership experience in a high-volume restaurant, hotel, cultural destination, or convention center. ~ Culinary degree...
...wedding cakes, and custom amenities Able to understand and interpret BEOs, Private dining and restaurant orders Utilize proper food safety, sanitation and HACCP guidelines throughout all bakeshop food prep areas Check and maintain proper temperatures throughout...