Job Description

Job Description

Job Description

About the Role:

We are seeking a highly-driven Rental Coordinator to join our dynamic team. This role is pivotal in managing incoming sales inquires and ensuring seamless order management. You will work with clients to develop tailored proposals that cater to their unique event needs, offering expert guidance and creative solutions. From the initial wishlist to their showroom appointment and final execution, your focus will be on transforming their vision into unforgettable memories.

Who We Are

Folklore is all about style and creativity. Based in Sunny Southern California, we specialize in turning every event into an Instagram-worthy experience with our unique, curated furniture and decor. While So-Cal is our home base, we're constantly on the move, styling iconic events nationwide.

Minimum Qualifications:

• 2+ years of experience in event planning or rental coordination or similar role
• Bachelor's degree in hospitality management or related field (Preferred)
• Experience with rental software and inventory management systems
• Ability to work effectively with cross-functional teams in a fast-paced environment
• Ability to engage customers over the phone, email and in-person

• Ability to always maintain a friendly, professional, team-oriented, positive demeanor

What We Are Looking For:

• Conflict management skills - Proactively address customer needs by effectively navigating pre- and post-order challenges, accommodate custom requests, manage order modifications, and ensuring high-quality standards.
• Sales Skills: Truly captivate clients and achieve your sales goals by artfully engaging with them and suggestively sell in a way that resonates and drives results.
• Winning Attitude: Enthusiastically and proactively deliver exceptional client support, consistently seeking innovative ways to enhance the client experience and elevate our product offerings!

Responsibilities:

• Prepare detailed proposals for clients of all levels
• Gather important details from the client finalize and schedule logistics for the order
• Participate in weekly meetings to discuss event production schedule and logistics with internal department managers
• Facilitate order change requests and or last minute revisions for clients
• Maintain thorough product knowledge to successfully engage with clients and generate interest in additional products
• Arrange and participate in showroom appointments with clients to showcase product offerings
• Reach out regularly to clients through phone calls or emails to ensure timely payment of their order
• Work with internal department managers to resolve issues such as inventory shortages and or quality issues

Pay: Depends on experience (Within the posted range)

Benefits: Medical, Dental, Vision, 401(k), Paid Time Off

Location: On-site (This is not a remote position)

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