Job Description

Job Description

Job Description

Remote* Customer Service Rep - Full-Time - M-F

*Preference will be given to candidates that live within 2 hours of Conroe, TX, Austin, TX or McDonough, GA to allow for quarterly and occasional other team meetings.

Join Honey Bucket, a division of Northwest Cascade, and be part of an employee-owned company excelling in portable restrooms, hand-washing stations, fencing, and storage containers. Home of over 750 employees in seven states, we offer driven individuals opportunities to earn more than just a paycheck!

Day in the Life:

Our goal is to leave each customer feeling 100% satisfied with the service they receive on the first call and that they were our most important call of the day.

• Handle inbound/outbound calls, emails, and other communications.
• Input orders and appointments accurately across multiple programs.
• Document inquiries for outside sales.
• Solve problems independently and with the team.
• Manage escalated calls promptly, summarizing for managers.
• Utilize excellent interpersonal, verbal, and written communication skills.
• Perform general office duties like filing, faxing, and creating Word and Excel documents.
• Be flexible in taking on additional tasks as needed.

Qualifications:

We're looking for someone who can thrive in a fast-paced environment and multitask effectively. The ideal candidate will have:

• Dependability and excellent attendance
• 3-5 years of customer service and/or office administrative experience (preferred)
• Strong organizational, communication, and time management skills
• Ability to quickly learn programs and product knowledge
• Proficiency in using a PC and navigating a Windows environment

We Offer:

• Full-time, year-round work with OT opportunities
• Hourly Starting pay: Pay $16.00 - $19.00 DOE
• Schedule: 12:30 PM - 9:00 PM (CST) or 1:30 PM - 10:00 PM (EST) Monday-Friday
• Employer-paid medical, vision, and dental, discounted for family
• Paid time-off and 401k with company match
• On-the-job training and tuition reimbursement

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Diversity and Inclusion

Opportunities are equal for all people through hard work and achievement. Our sense of pride, passion, and belonging unites us in our commitment to doing tough jobs for our customers. We value diverse perspectives and backgrounds and believe they create a strong and innovative workforce that delivers outstanding results.

We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected class.

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