Job Description

Job Description

The Encompass Group has partnered with a well established religious forward non-profit in Plano that is seeking a Regional Administrator to add to the team.

Duties will include:

Customer Account Management

∙Working in tandem with field leaders, responsible for E2E client account management in client

relationship management software including company information, contacts, billing and fee

information, company demographics, strategic care plans, Chaplain information and all

supporting documentation and files.

∙Responsible for initiating and managing the E2E billing process for client companies. Leads

billing issue resolution with Accounting, field leaders and Executive Vice Presidents.

∙Prepare monthly Company Employee Care Reviews/Reports for Division field leaders.

∙Prepare custom company reports for a select set of strategic companies.

Region Field Leader Support

∙Provide direct support to the Region Executive Vice President and field leaders.

∙Problem solving, project planning, and development and execution of stated goals and

objectives.

∙Provide Tier 1 business and technology support for Field Leaders on job-related tasks,

applications, and processes with a sense of urgency and within the agreed Service Level

Agreement.

∙Prepare scheduled and/or ad hoc statistical and narrative reports; performs basic information

gathering and analysis and/or forecasting, as specifically directed.

Requirements

∙Bachelor’s degree or equivalent experience.

∙Proficiency in Microsoft Office Suite.

∙Intermediate - Advanced proficiency in Excel.

∙Proficiency in database concepts, systems and software.

Adaptable to agile systems.

∙Demonstrated ability to interact professionally with diplomacy, patience, and courtesy with

diverse groups.

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