About the Role:
The Senior Receptionist Coordinator provides advanced administrative and front-desk support for multiple departments or office locations. This role involves greeting visitors, managing incoming calls, coordinating meeting rooms, and ensuring the office environment supports a professional and welcoming workplace experience. The role is a key part of the Workplace Experience function , focused on delivering high-level customer service to internal teams and guests.
What Youll Do:
Receive and direct incoming phone calls to appropriate personnel or voicemail.
Greet clients, visitors, and applicants upon arrival; issue visitor passes and parking validations, follow building security protocols, and escort guests as necessary.
Schedule, set up, and prepare meeting and conference rooms, including managing catering, room layout, and technology requirements.
Perform administrative tasks such as distributing faxes and packages and ordering office supplies.
Screen and manage incoming/outgoing mail, freight, and packages; coordinate messenger services as needed.
Maintain cleanliness and professional appearance of reception, meeting rooms, and shared common areas; request building or janitorial services when necessary.
Arrange convenience services for guests such as transportation, restaurant reservations, or event tickets.
Identify and resolve typical and atypical issues within the scope of responsibilities without requiring direct supervision.
Select and apply appropriate solutions from established procedures.
Contribute to team operations through the quality and accuracy of provided services.
Follow standardized protocols and operate under moderate supervision.
What Youll Need:
High School Diploma or GED required.
23 years of related experience in receptionist, front-desk coordination, or administrative support roles.
Strong understanding of work routines and professional standards.
Intermediate problem-solving skills and ability to work independently using pre-established processes.
Clear and concise verbal and written communication skills for internal coordination.
Advanced knowledge of Microsoft Office Suite (e.g., Word, Excel, Outlook).
Strong organizational skills and a detail-oriented, inquisitive mindset.
Basic math skills with the ability to calculate percentages, markups, and discounts.
Must be authorized to work in the United States without the need for visa sponsorship now or in the future.
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