Job Description

Salary: $48,000 - 61,280 per year Requirements:

• 1-3 years of experience using QuickBooks Online, with a preference for experience in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money OR a completed Intuit Academy Bookkeeping Certification
• Proven record in a customer support position, ideally within a technology or SaaS setting
• Active QuickBooks Online Level 1 Certification required before the start date
• Strong understanding of bookkeeping principles and financial terminology
• Demonstrated capability to analyze complex issues, identify root causes, and communicate effective solutions
• Minimum requirement of 2 days in the office for 4 hours daily
• A reliable high-speed internet connection (DSL, cable, or fiber) for remote work

• Provide exceptional technical and consultative support for Mid-Market QuickBooks users
• Troubleshoot and resolve intricate software-related issues through phone and chat, maintaining professionalism and reassurance
• Apply prosperity principles to deliver tailored solutions for customers
• Act as the representative voice of the Mid-Market customer, taking ownership of their success
• Collaborate with teams such as Learning & Development, Sales, and Product Management to convey client feedback and enhance product and customer experience
• Create quality interactions that build customer confidence
• Identify trends and opportunities within the Mid-Market segment to innovate a distinct service model
• Assist clients in utilizing advanced functionalities of QuickBooks Online, including invoicing, bookkeeping complexities, account setup, and payroll
• Stay updated with all updates, new features, and functionalities of the QuickBooks Online platform to serve as a reliable advisor

• Support

More:

We are enthusiastic about finding dedicated individuals who are eager to deliver a unique support experience for our Mid-Market customers, specifically those generating over $2.5 million in annual revenue. This role blends technical product support with financial insight and strategic customer service. We seek a tech-savvy problem solver with a solid background in bookkeeping principles and a passion for fostering change, working collaboratively with internal teams, and ensuring an outstanding customer experience. Our culture is driven by our Prosperity Principles: Advocacy, Ownership, and Expertise, where we value clear communication skills and the ability to navigate complex challenges in a dynamic environment. We offer a competitive compensation package, including cash bonuses and equity rewards, along with comprehensive benefits.

last updated 1 week of 2026

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