Position Summary:

PBX/Telephone Operator is responsible for handling all incoming calls through the switchboard, serves as a resource for information, locates physicians and hospital associates and assists with the communication element of all emergency codes and alarms throughout the facility and the Aurora Pavilion. Stays in 24 hour contact with the Security Officers via two-way radios. Sorts incoming and outgoing mail, and completes the midnight census.

• Answers incoming calls promptly (within 5 beeps).
• Routes calls appropriately.
• Serves as resource for information:
• Handles basic information requests (meeting logistics, visiting hours, etc.)
• Maintains up-to-date information on management team, physicians and hospital on-call teams.
• Utilizes computerized fire alert system to follow protocol for announcing appropriate code and notifying fire department.
• Follows hospital policy in communication of all codes.
• Utilizes computer application (SMS, Document Imagining, Internet) to pull face sheets and billing documents for the following: Hospitalist, Wound Care, and CRNA.
• Utilizes VOLO (AIMS) system as needed for activation of Incident command and Decontamination team as requested.
• Follows BOS process for sorting and distribution of BOS Mail.
• Performs various other duties assigned by manager.

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Loan Forgiveness Program if offered.

Requirements:

• High School Diploma required.
• 1-2 years switchboard experience e required.
• Must have excellent verbal communication skills and be able to work in a fast paced environment. Must also be able to handle difficult situations in a professional manner. Must be proficient in MS Office.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-800-852-3449.