Job Description

Job Description

Job Family:

Travel Required:

Clearance Required:

What You Will Do:

The Patient Account Representative – is an extension of a client’s business office staff. Our Operations II Representatives are responsible for providing support for their leaders, this may include handling incoming calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned

In the San Antonio office daily ​ 8-hour shift between 8:30 AM - 5:00 PM PT

This position is for a support level capacity, it will require taking IB calls when applicable.

• EOB knowledge

• IB calls

• Account Review

• Customer Service

• Account Updates

• Be a Subject Matter Expert and remain current in all areas of designated project/client, including client host system, imaging systems, internal host systems, vendor systems, and telephony systems.

• Will be required for the first 90 days to handle Inbound phone support to understand patient interactions and will remain available to provide phone support as needed

• Manages and reports on task dashboard and work queue (desk) daily/weekly/monthly

• Special Ad-hoc reports assigned by management.

• Strong Verbal / Written Communication Skills

• Work independently.

• Exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment.

• Complete all business-related requests and correspondence from patients.

• Complete all assigned projects in a timely manner.

• Assist client and patients in all requested tasks.

• Communicate to Guidehouse management areas of concern or areas of improvement.

• Research and respond to all patient inquiries received by telephone and mail.

• Update patient demographic information and initiate account adjustments.

What You Will Need:

• High School Diploma/GED or 3 years of relevant equivalent in lieu of diploma/GED

• 1-3+ years working within the following sectors: healthcare, insurance, business, finance, call center or customer service.

• Working knowledge can be of the following: insurance claims, billing, coding, follow-up, finance, accounting or customer service related responsibilities.

What Would Be Nice To Have:

• Customer service skills / customer service experience

• Bilingual Spanish

• PC skills in a Windows environment .

• Knowledge and utilization of desktop applications to include Word and Excel.

• Ability to initiate and follow through on projects and work independently with minimal supervision

• EOB knowledge strongly preferred

• Understanding of healthcare software

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What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

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