Job Description

We’re looking for a proactive, detail-oriented Operations Lead to join our fast-growing team in Washington D.C.. This field-based role is ideal for someone who thrives on solving problems, leading by example, and ensuring every property meets the highest standards of quality and guest satisfaction.

Location: Washington D.C. close to Farragut West Metro station

Schedule:

• Thursday-Monday or Friday-Tuesday
• 8AM-4PM/5PM

What You’ll Do:

• Lead Property Turnovers: Oversee the full apartment preparation process—from coordinating housekeeping and maintenance teams to conducting detailed inspections before guest check-ins.
• Own Onsite Readiness: Assemble furniture, troubleshoot WiFi and tech setups, and carry out small repairs to ensure every apartment meets our standards before move-in.
• Field Coordination & Team Supervision: Act as the go-to person in the field, managing relationships with external vendors, housekeeping staff, and building personnel to ensure seamless operations.
• Perform Quality Control: Conduct thorough property inspections using mobile checklists, flag issues, and ensure that every space meets our cleanliness, functionality, and design expectations.
• Hands-On Support: Step in to help with urgent needs—whether that’s swapping out furniture, fixing appliances, delivering essentials, or solving guest lockouts.
• Drive Efficiency: Manage and maintain our corporate vans and inventory stock, ensuring supplies and tools are always available and organized.

Daily Routine: Each day begins at the office, where you pick up your equipped Pit Stop Van before heading out into the city. Your tasks are clearly scheduled, ensuring efficiency as you complete 3–4 full unit turns. Upon arriving at each unit, you conduct a detailed inspection, addressing any maintenance needs, assisting with some housekeeping alongside the cleaning team, and preparing the space for the next guest. Whether troubleshooting appliances, replacing keys, or refreshing paint, every step ensures the unit meets high-quality standards. Once the first unit is ready, you drive to the next property and repeat the process, adapting to each location’s unique needs. Throughout the day, you coordinate logistics, problem-solve on-site challenges, and maintain a smooth workflow. Finally, after completing all scheduled turns, you return the van to the office, wrapping up a productive day of ensuring seamless guest experiences.

Required Skills and Experience:

• 2–3 years of experience in a supervisory or team lead role—ideally in field operations, facilities, hospitality, or housekeeping
• Comfortable performing basic handyman tasks and minor repairs
• Physically capable of lifting 30 lbs and being active for most of the workday
• Tech-savvy—familiar with tools like Slack, G Suite, and mobile apps
• Strong communicator with a customer-first mindset and a positive, can-do attitude
• A flexible team player who thrives in a dynamic, constantly evolving environment
• Availability to work SAT/SUN/MON
• Valid driver’s license
• Ability to drive a company van-sized vehicle

Nice to Have Skills and Experience:

• Real Estate or Property Management experience
• Does this look better? Let me know if you need any further adjustments!

Benefits:

• Competitive salary and quarterly performance bonus
• Laptop stipend & monthly mobile plan reimbursement
• Flexible PTO
• Competitive health insurance (Medical, Dental, and Vision), along with complimentary access to wellness perks like Health Advocate, One Medical, Teladoc Virtual Health, and mental health therapy through Talkspace
• 401k retirement plan
• Paid maternity/parental leave benefits for new parents
• Complimentary accommodation in out client's locations. Think summer in Greece and winter in Dubai!

Compensation: $64,000-$74,000/year. Exact compensation may vary based on several factors, including skills, experience, and education.

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