Job Description

Fulfillment Specialist

Sharecare is the leading digital health company that helps people no matter where they are in their health journey unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone.

The Fulfillment Specialist is responsible for supporting the Central Operations team in the delivery of medical records. This role will primarily focus on print, packaging, delivery, and maintenance of the equipment required to execute these tasks.

Essential Functions:

• Print and package paper records for delivery, ensuring the print queue is consistently maintained within 1 business day.
• Burning images/records to CD and packaging for delivery, ensuring queue is consistently maintained within 2 business days.
• Execute basic maintenance and upkeep of machinery and applications, including opening tickets as needed.
• Complete quality control steps to prevent unauthorized disclosure and ensure proper delivery.
• Support other queues, primarily in Central Operations, as shifting needs of the business require.
• Support in training of other colleagues as needed.
• Carry out responsibilities in accordance with policies and procedures, including HIPAA, state/federal regulations related to operations and labor regulations.

Specific Skills/Attributes:

• Ability to escalate questions and issues appropriately to the attention of the Lead, Manager, and/or Director.
• Communicate in a professional and respectful manner.
• Ability to meet production and quality goals.
• Prompt review and response to all communications.
• Ability to pay very close attention to detail.
• Ability to work in a fast-paced, production-oriented environment.
• Ability to work well in a small team environment.
• High level of reliability, productivity and professionalism.

Qualifications:

• High School Diploma or equivalent required.
• Basic Computer literacy required.
• Experience with Microsoft tools such as Outlook, Word, and Excel.
• Ability to sit or stand for long periods of time.
• Physical ability to lift and carry up to 50 lbs. of materials.
• Required to pass an industry related course and exam within 6 months of hire.
• Local to Mesa, AZ!

Sharecare, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

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