Nuuly Customer Success Associate, Part-Time Weekend Evening Shift- REMOTE Job at Nuuly, Abington, PA

cjJKRDlzcE9NbjN1eG02RklpQlNSajBl
  • Nuuly
  • Abington, PA

Job Description

Role Summary:

Nuuly is looking for a Customer Success Associate is responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis.

Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to help grow a successful brand. You are an independent worker who loves solving riddles, making people happy and putting together outfits for your friends (and strangers).

You will be expected to meet or exceed established daily interaction numbers every day.

Expected hours for the role are Friday-Sunday, 2pm -10pm EST . Hours are subject to change depending on the needs of the business.

This role is hired on an at need basis and will be hired initially as a temp role. If there is a need and the associate meets or exceeds established SLAs, there is the opportunity for a permanent offer after 3 months.

Role Responsibilities:
  • Answer any and all interactions during your scheduled shift in a friendly and relatable manner
  • Acts as an empowered team member, exercising decision-making skills to enhance each customers relationship with the brand
  • Empathetic to customers needs but understanding of the business bottom line
  • Collect and share feedback to external teams to ensure the needs of the customers are being met
  • Associate must perform a minimum of 70 interactions per shift

Role Qualifications:
  • Minimum 2 years of experience in customer service or related role
  • Must have access to consistently stable internet connection
  • Exceptional written and verbal communication skills
  • Willing to take on additional projects and support external team members to support business and customer needs
  • On the spot, creative problem solving skills that meet the needs of the customer and the business

#LI-KB2

The Perks:

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit

Pay Range:
USD $15.00 - USD $15.00 /Hr.

EEO Statement:

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees. Nuuly

Job Tags

Remote job, Permanent employment, Part time, Shift work, Weekend work, Sunday, Afternoon shift,

Similar Jobs

PNC Financial Services Group

Quantitative Analytics & Model Development Expert - Balance Sheet Analytics & Modeling Job at PNC Financial Services Group

 ...our employees feel respected, valued and have an opportunity to contribute to the companys success. As a Quantitative Analytics & Model Development Expert within PNC's Balance Sheet Analytics & Modeling organization, you will be based in Pittsburgh, PA, Vienna, VA, East... 

Resort Lifestyle Communities

Weekend Cook Job at Resort Lifestyle Communities

Job Description Resort Lifestyle Communities is accepting applications for a part-time Cook provide resort-style food and service while developing strong, positive, and lasting relationships with our residents and guests. The part-time Cook works collectively with the...

Metra

Train Dispatcher Trainee Job at Metra

 ...Posting End Date: 11/25/2025 Location: 16-Dispatchers City: Chicago State: IL Country...  ...BNSF and Union Pacific. Reporting to the Sr. Manager of Train Operations, the Train Dispatcher Trainee is responsible for the... 

BOEING

F-22 Pilot Training Mid Level Software Engineer -Simulation Job at BOEING

 ...F-22 Pilot Training Mid Level Software Engineer -Simulation at BOEING summary: The role involves designing, developing, and maintaining...  ..., electronics, flight controls, etc. Travel: 10% Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants... 

U.s. Army 5th Medical Recruiting Battalion

Environmental Science & Engineer Officer Job at U.s. Army 5th Medical Recruiting Battalion

 ...assess weapons, equipment, clothing, and material systems, and develop policies, programs, and operations to ensure the health and safety of Soldiers and staff. You will attend trainings, continued education programs, seminars, and conferences to broaden your knowledge...