Nuuly is looking for a Customer Success Associate is responsible for delivering exceptional service and creating a seamless experience for our customers via telephone, email and chat on a daily basis.
Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to help grow a successful brand. You are an independent worker who loves solving riddles, making people happy and putting together outfits for your friends (and strangers).
You will be expected to meet or exceed established daily interaction numbers every day.
Expected hours for the role are Friday-Sunday, 2pm -10pm EST . Hours are subject to change depending on the needs of the business.
This role is hired on an at need basis and will be hired initially as a temp role. If there is a need and the associate meets or exceeds established SLAs, there is the opportunity for a permanent offer after 3 months.
Role Responsibilities:#LI-KB2
The Perks:URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit
Pay Range:URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees. Nuuly
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