Job Description

About the Role

Seeking a Network Operations Center (NOC) Training & Standards Program Manager to support the development and execution of critical training programs that align with FAA standards and internal operational excellence.

In this high-impact role, you’ll design and facilitate training programs for NOC teams (including Air Traffic Management, Meteorology, and Customer Planning), develop operational procedures, and maintain regulatory compliance all while working cross-functionally within one of the most vital parts of our airline's operation.

Key Responsibilities

• Design, develop, and enhance training programs and lesson plans for NOC personnel
• Facilitate or lead training sessions (new hire, specialty, and recurrent) as needed
• Ensure training programs comply with FAA regulations and internal standards
• Develop and maintain standard operating procedures and documentation
• Evaluate training effectiveness and gather feedback for continuous improvement
• Collaborate with cross-functional teams to align training with operational needs
• Deliver presentations and reports to internal stakeholders
• Maintain training records and documentation
• Provide after-hours support as needed based on operational demands

Required Qualifications

• 3+ years of experience in training, facilitation, or instructional design
• Experience with curriculum development and project management
• Strong understanding of airline or aviation operations (NOC experience preferred)
• Knowledge of FAA training and compliance standards is a plus
• Proficient in Microsoft Office Suite (PowerPoint, Teams, SharePoint, etc.)
• Strong communication, presentation, and organizational skills
• Ability to manage multiple priorities and work in a fast-paced environment
• High School Diploma or GED required

Preferred Qualifications

• Experience in meteorology, air traffic operations, or customer planning within an airline
• Instructional design certification (e.g., CPTD, ATD, or similar)
• Familiarity with adult learning principles and training metrics
• Prior experience working in a unionized or regulated environment

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