Job Description

Medical Practice Manager

Care Synergy has an immediate opening for a Medical Practice Manager. Location: Denver, CO Status: Full-Time Schedule: Monday-Friday, 8-5 Annual Pay Range: $106,389 - $125,008 CULTURE, BENEFITS AND PERKS: We value engagement, community, and outreach initiatives and know it matters for our team members and our patients. We provide welcoming and supportive care to our patients and a work environment where all team members feel respected and valued. We support a culture of work-life balance and provide team members with two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life. Low healthcare premiums: We have not increased our team member medical rates 4 out of the last 5 years Employer pays over 90% of employee medical premium in some plans Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000 Healthcare Benefits are effective on the 1st of the month following date of hire Extensive Paid Time Off (PTO/Vacation Pay): 18 days in the first year for full-time team members Seven Paid Holidays with an additional Floating Holiday 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation Company-Paid Life and AD&D Insurance Career & Logo wear Education Reimbursement Program Clinical Career Ladders Certification Pay Generous Discover-a-Star Team Member Referral Program Team Member Service Awards Early Wage Access Legal and Identity Protection Robust Leadership Development Training Programs

REWARDING WORK YOU WILL DO: The Medical Practice Manager is responsible for the operational oversight and administrative management of hospice, palliative care, and PACE (Program of All-Inclusive Care for the Elderly) provider services. This role ensures the alignment of provider workflows, regulatory compliance, and quality improvement efforts while supporting efficient practice operations across interdisciplinary teams. The manager partners with senior leadership to promote access, service quality, financial performance, and staff engagement across multiple lines of care. Position is full-time and located at the Care Synergy office in Denver CO.

Program Oversight & Strategy Leads day-to-day administrative operations across hospice, palliative care, and PACE programs, including scheduling, resource allocation, and workflow optimization. Collaborates with clinical and executive leadership to set strategic goals around access, service expansion, and fiscal stewardship. Monitors performance metrics and ensures adherence to federal, state, and accrediting body regulations (e.g., CMS, ACHC, CO State, etc.).

Clinical & Interdisciplinary Team Leadership Supports interdisciplinary care teams that may include physicians, advanced practice providers, nurses, social workers, therapists, and chaplains. Facilitates communication across care disciplines and ensures care delivery aligns with patient goals and regulatory standards. Organizes and leads operational huddles, team meetings, and provider support activities to maintain a high-functioning provider environment.

Quality Improvement & Compliance Supports the implementation of quality improvement initiatives focused on patient outcomes, care coordination, and participant/patient satisfaction. Tracks and reports key indicators such as hospitalizations, advance care planning, visit timeliness, and care continuity. Partners with quality and compliance teams to ensure accurate documentation, coding, and survey readiness across all Affiliates.

Billing & Revenue Cycle Support Ensures clinical documentation is complete and supports timely, compliant billing across hospice, palliative, and PACE services. Serves as a liaison to the billing and revenue cycle teams to resolve issues, clarifies documentation expectations, and supports clean claim submissions. Monitors relevant billing KPIs (e.g., denial rates, documentation lag) and collaborates on improvements. Stays informed of evolving reimbursement regulations and assists with provider education related to billable services.

Community Engagement & Education Supports outreach and engagement efforts to strengthen relationships with referring providers, hospitals, and community organizations. Helps streamline referral processes and intake coordination to ensure timely access to services. Participates in community events and professional conferences as a representative of the organization's clinical services.

Organizational Citizenship & Other Duties Adheres to all organizational and departmental policies and procedures. Demonstrates excellence in customer service, collaboration, and professionalism in all interactions. Maintains confidentiality of all sensitive and proprietary information. Accepts direction from leadership and works with minimal supervision; proactively seeks clarity or additional information as needed. Participates in required meetings, trainings, and professional development activities to support ongoing learning and compliance. Continually meets organizational standards for attendance, punctuality, and engagement.

WHAT WE ARE GOING TO LOVE ABOUT YOU: Minimum Education: Bachelor's degree in healthcare administration or related field (master's preferred). Experience in lieu of formal degree will be considered. Minimum Experience: 3+ years of medical practice management or healthcare operations experience; palliative, hospice, or primary care preferred. Strong understanding of clinical workflows, compliance standards, and value-based care principles. Excellent communication, organizational, and leadership skills. Familiarity with EMR systems, scheduling tools, and healthcare billing/coding practices. Required License: Valid Colorado Driver's License and proof of automobile insurance.

PHYSICAL REQUIREMENTS Ability to lift/carry a minimum of 30 lbs.

If you need assistance completing the electronic application please contact our Talent Acquisition team via email at cs-recruitment@caresynergynetwork.org. You may also call the Human Resources Department at (303) 228-5647. Applications can be completed in-person at any one of our affiliate office locations. The Organization does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, disability, creed, ancestry, genetic information, marital status, sexual orientation/identity, transgender status, military or veteran status, or any other characteristic protected by federal, state or local law. This prohibition includes unlawful harassment based on any of these protected classifications.

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