Job Description

Manager of Product Education Engineering - HashiCorp Join to apply for the Manager of Product Education Engineering role at HashiCorp. Overview HashiCorp’s Education Engineering team builds online tutorials, documentation, videos, and interactive labs that help technical practitioners understand and use HashiCorp products. As manager, you will lead a team of 4–6 Education Engineers and Technical Writers who create content for the developer portal and partner with product, engineering, and support teams to ensure high-quality, user‑centric educational experiences. Your Role & Responsibilities Lead a team that builds written documents, tutorials, videos, and in‑browser labs for HashiCorp Terraform, Packer, Vagrant, Waypoint, and Sentinel. Structure content based on adult learning theory, information architecture best practices, data, and product priorities. Produce high‑quality hands‑on tutorials, diagrams, code samples, demo applications, and videos that match product capabilities to developer problems. Deliver instructor‑led training during company conferences and support certification exam creation as product SMEs. Collaborate with the teams that maintain the developer.hashicorp.com web platform to improve the user experience. The Team You Manage Supports product launches with clear, navigable, searchable, and useful documentation. Produces engaging tutorials, diagrams, code samples, demo applications, videos, and other educational content. Delivers instructor‑led training during company conferences. Management & People Build systems that help the education team work efficiently and effectively. Give clear, kind feedback that helps team members grow their careers. Set clear expectations and help the team meet them. Content Quality Review and test content by running step‑by‑step tutorials on the command line. Suggest technical, educational, and linguistic improvements to existing and new content. Ensure that users can find high‑quality answers via navigation, search, and LLMs. Use analytics to evaluate and improve our content. Roadmaps & Priorities Help set team goals that align with broader Education and DevRel team goals. Prioritize initiatives and align the team workload with its capacity. Produce quarterly content roadmaps that support feature releases. Interface with Other Teams Triage content requests from inside and outside the company. Collaborate with Product, Engineering, Support, Marketing, and Web Engineering. Remove organizational barriers to cross‑team collaboration when necessary. Candidate Fit Management experience in technical roles for at least two years. Experience building, deploying, or maintaining cloud applications and holding a DevOps role. Experience building step‑by‑step, command‑line tutorials, demos, labs, or other online content. Structured content so that it is navigable and serves user needs. Reviewed and acted on analytics to improve user experiences. Education & Experience Bachelor’s degree required. Preferred Technical & Professional Experience Production Terraform experience. Built and socialized roadmaps, publication schedules, or other planning documents. Managed or mentored content creators. Managed teamwork using Jira, Asana, or other task management tools. Written or edited content for a particular voice and style. Production experience with other HashiCorp products. Certification in a HashiCorp product. Preferred Additional Experience Experience creating audio and video content. Experience explaining concepts visually by creating graphics, diagrams, and other media. Experience in a customer‑facing technical role (technical trainer, sales engineer, technical account manager, customer success engineer, enterprise architect, software engineer, or other relevant roles). Location & Remote This job can be performed from anywhere in the United States. #J-18808-Ljbffr IBM

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