Job Description

Mailroom Associate / Process Associate / Document Management

Onsite from Day 1

Omaha, NE, USA

Shift timings: 7:00 AM-3:30 PM, Monday-Friday, with rotating Sundays (Paid)

Responsibilities

Manage different sections of Mailroom according to standard guidelines & SOP

Assist with maintaining client records and confidentiality, as well as, recalling containers for internal and external audits

Sort, locate, open, inspect and bundle all incoming mail and publications

Document, process and file all incoming and outgoing mail correspondences

Distribute all inter-office mail for the facility departments

Troubleshoot and perform simple preventive maintenance of machines

Process check handling, deposit and reconciliation according to Company service standards

Research case numbers for proper handling

Handle inbound and outbound emails/calls

Assisted with daily tasks as assigned

Prioritize, plan and organize tasks and work responsibilities to achieve SLAs

Comprehend and respond to customer inquiries.

Identify, research, and resolve problems

Ability to accurately interpret and compile information from a variety of sources and systems

Ensure that turnaround time and quality of the work meets Company service standards

Interact with customer in a respectful and professional manner via email and on calls

Manage own work in process and support team efforts to ensure that individual, team goals are met

Should be able to handle basic day to day requirements of excel

Essential skills:

Must have 6 -18 months Life Insurance Mailroom backend operations experience

Proactive communication & analytical skills – should be able to anticipate problems and suggest solutions, with impactful data

Displays energy, enthusiasm, and flexibility in approaching the job

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Ability to independently interact with internal and external customers

Customer service focus

Basic Computer knowledge along with typing speed of 40 words/minute

Insurance knowledge

Qualifications

Minimum qualifications

• High school diploma or equivalent

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