IT Support Specialist Job at Preferred Bank, Queens, NY

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  • Preferred Bank
  • Queens, NY

Job Description

The primary responsibility of the IT Support Specialist is to support the Bank's internal systems, network and various banking-related applications. The secondary responsibilities for the position will be documenting procedures and working with vendors to maintain and support systems.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
  • Provide help-desk support as needed
  • Strong understanding of Windows 11 features, network protocols, and troubleshooting techniques. Install, modify, and repair computer hardware and software.
  • Respond to requests either in person or over the phone.
  • Respond to email messages for customers seeking help.
  • Compose and maintain written policies and procedures
  • Setup and configure desktops, printers, and other devices
  • Install and configure operating systems
  • Act as contact and coordinator with the vendors for problem solving
  • Providing technical support for their Bank staff
  • Verify daily data backups and resolve any outstanding issues.
  • Ability to work onsite 5 days a week and collaborate with various departments.
  • May require occasional travel to local branches.

Job Tags

Bank staff, Local area,

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