Job Description

Job Description

Job Description

Job Title: IT Specialist I/II
Department: Department of Operations
Reports To: IT & Data Manager
Classification: Full-Time Non-Exempt
Compensation Range:

• IT Specialist I, $45,000 - $55,000
• IT Specialist II, $56,000 - $65,000

Benefits: Employee Benefits | Lake County, CO

Position Summary

The IT Support Specialist I or II is a member of the Information Technology Team, in the Operations Department, responsible for coordinating, maintaining, and supporting the County’s technical equipment and enterprise software systems. This position ensures compatibility and integration with Lake County’s strategic objectives. The role involves working on complex projects that may include equipment setup, installations, and vendor coordination. The Support Specialist troubleshoots and resolves hardware and software issues, assists with technology upgrades and maintenance, and ensures compliance with County hardware/software standards, inventory procedures, and digital accessibility policies.

IT Support Specialist I is an entry-level position, expected to perform routine technical support duties with supervision.

IT Support Specialist II has a higher level of experience and is expected to handle more complex troubleshooting, projects, and independent work.

General Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions

Technical Support + Troubleshooting

• Install, configure, image, and test desktop hardware, software, and peripherals, ensuring proper connectivity and function.
• Identify and resolve user issues related to computers, audio/visual equipment, printers, phones, and networking hardware.
• Utilize ticketing systems to track and document issues and solutions.
• Work with collaboratively to troubleshoot network, hardware, or software issues that go beyond desktop support.

Techology Implementation + Maintenance

• Support projects involving equipment replacement, software upgrades, and technical setup.
• Maintain up-to-date inventory of all County hardware/software assets and support the Replacement Plan.
• Recommend desktop hardware and software standards aligned with County needs.
• Operate tools and test equipment for system maintenance and troubleshooting.

Digital Accessibility + Compliance

• Conduct accessibility evaluations of County digital assets using manual and automated tools.
• Maintain awareness of public sector accessibility laws including WCAG 2.1 AA, Section 508, and ADA.
• Participate in vendor/software procurement processes to ensure accessibility requirements are met and contractual obligations are enforced.
• Provide or coordinate training for staff to improve accessibility across County digital tools and communications.

• Working knowledge of Microsoft Office, Adobe, Zoom, Teams, and other business productivity software.
• Understanding of telephone systems, fiber optic and Ethernet cabling, switches, and network protocols.
• Familiarity with accessibility technologies and evaluation tools.
• Knowledge of network operating systems and basic cybersecurity practices.

Analytical + Organizational Skills

• Ability to troubleshoot technical issues logically and efficiently.
• Analyze problems and implement effective solutions.
• Read and interpret technical manuals, regulations, and documentation.
• Organize materials, track equipment, and maintain accurate records.

Interpersonal + Communication Skills

• Provide effective, professional customer service in person, by phone, and via email.
• Communicate clearly and concisely, both verbally and in writing.
• Collaborate effectively with team members, departments, and external vendors.

Other Duties
Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Supervisory Responsibilities

• This position does not include supervisory responsibilities.

Requirements

Compensation will be determined by the applicant's full skillset with consideration of the following:

IT Support Specialist I

• High school diploma or equivalent required; Associate’s degree in IT or a related field preferred.
• At least 1 year of experience in a technical support or help desk role.
• Basic knowledge of computer hardware, operating systems, and network systems.

IT Support Specialist II

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of increasingly responsible experience in IT support or systems administration.
• Strong troubleshooting, project coordination, and user support skills.

Physical Activity & Work Environment

• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing or walking.
• Frequent bending, kneeling, reaching, or climbing.
• Occasional pushing, pulling, or moving objects.
• Use of hands for repetitive motions such as typing, writing, or operating equipment.
• Operation of standard office equipment (computers, phones, copiers, etc.).
• Visual acuity to read and produce accurate documents and materials.
• Ability to climb stairs, ladders, or work at heights.
• Ability to operate motor vehicles and/or machinery.
• Standard office environment with controlled temperature and lighting.
• Work performed in a loud, noisy, or distracting environment.
• Interaction with the public, sometimes in high-pressure or emotionally charged situations.
• Travel to offsite locations or satellite facilities.
• Work in a fast-paced, deadline-driven, or high-volume environment.
• May be required to work evenings, weekends, holidays, or be on-call.

Notice of Emergency/Disaster Responsibilities
All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.

EOE Statement
Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

EOE Statement

Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.

Notice of Work Authorization Requirement

Applicants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa.

Notice of Emergency/Disaster Responsibilities

All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.

Other Duties

Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Expected Duration of the Application Process

Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately two (2) to four (4) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.

Powered by JazzHR

M5mrpH8ZZX

Job Tags

Similar Jobs