Job Title: IT Delivery Manager
Location: Boca Raton, FL (Onsite)
Job Type: Full Time, Direct-Hire/Permanent
Salary: $125,000 - 140,000k
A leading provider of Technology Solutions in the Boca Raton, FL area is seeking an IT Delivery Manager to join their growing team! Here are a few reasons why you should apply:
The Service Delivery Manager will oversee theService Desk and Support Engineering teams, ensuring optimal staffing and service levels. This role involves staying up to date with emerging technologies, refining staffing strategies, and developing procedures to enhance customer support. The manager will report on Service Desk performance, manage special projects, and provide escalation support for client issues. Additionally, they will lead the Managed Services practice, owning customer relationships, conducting monthly and quarterly business reviews, and ensuring timely delivery of reports.
Essential Functions of the IT Delivery Manager:Benefits:
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