Job Title: IT Help Desk Technician

Location: South Jordan, UT 84095

Requirements:

• 2–5 years of IT support experience in a fast-paced environment

• Strong customer service and problem-solving skills

• High school diploma or GED required

• Ability to work independently and under pressure

• Preferred: prior technical support experience and knowledge of enterprise systems and troubleshooting tools

Responsibilities:

• Provide first-level technical support via phone to end users

• Troubleshoot software, hardware, and peripheral issues

• Document incidents accurately in tracking systems

• Collaborate with internal teams and escalate issues as needed

• Deliver excellent customer service to all users