Job Description
HIRING…. We are looking for experience for Incident and Major Incident Manager to support our US team via remote. Location: Remote/Residing Houston TX
Employment Type: Full-time Independent Contractor
Duration: Open-ended contract
Shift: US Day Shift (8 hours shift)
Equipment: Company Provided
Responsibilities: - Governance & Leadership
- Establish and oversee the central MIM pilot for our client.
- Provide leadership and guidance to Global Process Owners to elevate incident and major incident management practices.
- Act as a thought leader in refining frameworks, processes, and escalation models for our client’s IT operations.
- Operational Management
- Actively manage and coordinate operational activities during Major Incidents, ensuring timely resolution and effective communication across our client’s IT teams and service providers.
- Handle escalations to Global Process Owners and ensure alignment with our client’s priorities.
- Collaborate with our client’s IT teams and providers to implement process enhancements that improve incident response and resolution times
- Analytics & Continuous Improvemen t
- Develop tools, dashboards, and reporting mechanisms to track incident trends and performance metrics for our client.
- Identify recurring issues and partner with Global Process Owners to design and implement long-term mitigation strategies.
- Promote a culture of proactive incident prevention and operational resilience within our client’s environment
Requirements: - Proven experience in Incident Management and Major Incident Management within large-scale IT environments.
- Strong leadership skills with the ability to influence and guide global stakeholders.
- Expertise in ITIL frameworks and best practices for incident management.
- Excellent communication and coordination skills, especially during high-pressure situations.
- Experience in developing reporting tools, dashboards, and performance metrics.
- Ability to identify systemic issues and implement sustainable solutions
If you are interested send your CV’s to apply@peopleplustech.com
Job Tags
Remote job, Full time, Contract work, For contractors, Shift work, Day shift,