Help Desk Support job at R2 Technologies Alpharetta, GA, US

Job Description

Job Title : Help Desk Support Atlanta GA Remote Long-Term The ID Analyst will work remotely, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.

This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
State of Georgia resident applicants only.

Position Responsibilities:

Receive and track onboard and offboard requests; check the requests for completeness and accuracy
Submit requests for new accounts using ServiceNow ticketing system.
Submit request for setup and delivery of equipment and wireless devices.
Coordinate with application teams for additional application access requests
Track progress of requests to completion and escalate to vendors and management as needed.
Review accounts for accuracy of provision or deprovision based on requests
Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
Communicate status of processed onboard or offboard requests to hiring managers
Resolve requests within SLA while providing the highest level of customer service
Display a consistent understanding of compliance to assist in high priority escalations and requests

Qualifications & Skills Required:

Associate degree in a related field OR minimum 2+ years of help desk support
One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
Detail oriented with the ability to work independently
Excellent oral, written, and interpersonal communication
Experience in performing well under pressure
Capable of working competently with personnel at multiple levels of the organization
Experience with ServiceNow or Okta is a plus
Must have work authorization that allows candidate to work in the United States

Skills: A+,Active Directory,Help desk IT

Job Tags

For contractors, Work at office, Remote work,

Similar Jobs

High Mountain Transport

Class A Home Daily Truck Driver Job Job at High Mountain Transport

Class A Home Daily Truck Driver JobHigh Mountain Transport, family owned and operated based in Sparks, NV has immediate openings for Class A CDL drivers to join our team. We are looking for drivers who take pride in their job, who want to be an integral part of a growing...

CVSS- Annapolis

Sports Medicine and Rehabilitation Veterinarian Job at CVSS- Annapolis

...Chesapeake Veterinary Referral Center (CVRC), a comprehensive specialty and emergency hospital network that includes: ~ Internal Medicine, Oncology, Cardiology, Neurology, Ophthalmology, Radiology ~24/7 Emergency & Critical Care ~ Advanced imaging and diagnostics...

JCC Greater Boston

Office Administrator, Camp Kaleidoscope, Summer Day Camp Job at JCC Greater Boston

...Kaleidoscope Office Administrator Laughter. Fun. Being a role model and making a difference. Camp Kaleidoscope, the JCC summer day... ...Through our network of early learning centers, day camps, regional teen and family programs, health and wellness offerings, and adult...

Professional Holding Group

SMART PARALEGALREAL ESTATE Job at Professional Holding Group

...Job Description Job Description PARALEGAL--REAL ESTATE -DEVELOPMENT COMPANY- CANDIDATE MUST BE SMART-EXPERIENCED IN COMMERCIAL REAL ESTATE - Salary commensurate with experience The successful candidate must be SMART, VERY WELL ORGANIZED AND GREAT WITH FOLLOW...

Schlumberger

Local HazMat CDL Driver Job at Schlumberger

...01K and much more) that starts Day 1~$4,000 Hiring Bonus... .../or safety hazards Maintain truck and equipment in a safe and operable... ...Information: This will be a local position responsible for chemical... ...working with cameras in the truck cab No manual transmission...