Help Desk Support job at R2 Technologies Alpharetta, GA, US

Job Description

Job Title : Help Desk Support Atlanta GA Remote Long-Term The ID Analyst will work remotely, for the Office of Information Technology processing, the onboard and offboard of employees and contractors working for DHS.

This position is ADMINISTRATIVE/CLERICAL SUPPORT ROLE in nature; it is NOT an IT -Technical support position.
State of Georgia resident applicants only.

Position Responsibilities:

Receive and track onboard and offboard requests; check the requests for completeness and accuracy
Submit requests for new accounts using ServiceNow ticketing system.
Submit request for setup and delivery of equipment and wireless devices.
Coordinate with application teams for additional application access requests
Track progress of requests to completion and escalate to vendors and management as needed.
Review accounts for accuracy of provision or deprovision based on requests
Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
Communicate status of processed onboard or offboard requests to hiring managers
Resolve requests within SLA while providing the highest level of customer service
Display a consistent understanding of compliance to assist in high priority escalations and requests

Qualifications & Skills Required:

Associate degree in a related field OR minimum 2+ years of help desk support
One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
Detail oriented with the ability to work independently
Excellent oral, written, and interpersonal communication
Experience in performing well under pressure
Capable of working competently with personnel at multiple levels of the organization
Experience with ServiceNow or Okta is a plus
Must have work authorization that allows candidate to work in the United States

Skills: A+,Active Directory,Help desk IT

Job Tags

For contractors, Work at office, Remote work,

Similar Jobs

Family Partnerships of Central Florida

Calling All Men: Be the Role Model They Need Job at Family Partnerships of Central Florida

...Young men in foster careespecially teens and young adultsare in urgent need of positive male role models . If you're a man aged 25 or older and live in Orange, Seminole, Osceola, or Brevard counties, you can make a lasting difference in a young life through our Family...

Med Source Consultants

Psychiatrist - 7212 Job at Med Source Consultants

...Great Pay Rate to help cover three weeks! LOCUM Psychiatrist Home of the Huskies! Job Type Locum Tenens Specialty Psychiatry/Adult State CT Location CT Near Storrs CT * Locum Psychiatrist needed for the inpatient unit * Shifts 5.25...

Soccer Shots Puerto Rico

Preschool Soccer Coach Job at Soccer Shots Puerto Rico

...Description Benefits: Flexible schedule Opportunity for advancement Training & development Soccer Shots Puerto Rico is looking for a passionate coach to engage children ages 2-8. Looking for a fun and flexible job? Join Soccer Shots and be the best part...

Aceolution

Creative Writer Job at Aceolution

...arts Clear responses in the form of letters, memos, emails, texts, tweets, captions, greeting cards, and other communications media. Business responses in the form of reports, performance reviews, job applications, role profiles, advertisements,...

LanceSoft

Travel Sterile Processing Technician Job at LanceSoft

...Job Description LanceSoft is seeking a travel Sterile Processing Technician for a travel job in Cedar Rapids, Iowa. Job Description & Requirements ~ Specialty: Sterile Processing Technician ~ Discipline: Allied Health Professional ~ Start Date: 02/02/2026...