Healthcare Call Center Supervisor
Location: N/E Austin, TX | Onsite
Compensation & Schedule
• Salary Range: $60,000 – $75,000
• Schedule: Monday to Friday, 8:00 AM – 5:00 PM
• Employment Type: Full-time, Exempt
ROLE IMPACT
The Healthcare Call Center Supervisor oversees a high-volume patient care team that supports multiple providers across several clinics. This role ensures accurate appointment coordination, verifies insurance, and maintains a seamless patient experience through strong leadership, process optimization, and service excellence.
KEY RESPONSIBILITIES
• Lead and supervise a team in a multi-line, high-volume call center environment focused on healthcare.
• Oversee day-to-day operations to maximize efficiency and minimize patient wait times.
• Coach, train, and evaluate staff performance to ensure quality and compliance with internal standards.
• Monitor workflows.
• Utilize systems to maintain accurate patient data and optimize clinic utilization.
• Serve as the escalation point for patient issues, ensuring timely resolution and excellent patient service.
• Prepare and present operational reports highlighting call metrics, productivity, and improvement initiatives.
• Collaborate with front office and clinical teams to enhance coordination and communication across departments.
MINIMUM QUALIFICATIONS
• High school diploma or equivalent; associate or bachelor’s degree in healthcare or business administration preferred.
• 3+ years of experience in healthcare contact center operations, or related field.
• 2+ years of supervisory or team lead experience in a fast-paced environment.
• Strong communication, leadership, and problem-solving skills.
• Proficiency in Microsoft Office and scheduling software systems.
• Knowledge of HIPAA regulations and patient confidentiality standards.
CORE TOOLS & SYSTEMS
• Microsoft Office Suite
• Electronic Health Record (EHR) or scheduling platforms
• Call management or CRM systems
• Insurance verification systems
• Reporting dashboards and intranet applications
PREFERRED SKILLS
• Experience with healthcare process optimization or call center analytics.
• Proven success in driving team performance and patient satisfaction.
• Strong organizational and time-management skills in dynamic settings.
LEGAL NOTICE
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