Job Description

Healthcare Call Center Agent - Fully Remote Position (Seasonal through April 2026)

Are you passionate about helping others and making a difference from the comfort of your home? At Leading Edge Connections (LEC) , we’re redefining what it means to deliver exceptional customer care.

We’re seeking experienced, compassionate professionals —especially those with a background in healthcare or insurance —to support our clients’ members through service, benefits assistance, and retention support.

Join a virtual team that values people, technology, and growth. At LEC, we’ve left behind outdated call center models to create a flexible, empowering work environment where your voice and expertise truly matter.

Minimum Requirements:

• 1 year of call center experience (sales or customer service)
• Experience with data entry and word-processing is required
• Must be able to work in a fast-paced position with attention to detail and accuracy
• Must possess basic computer knowledge
• Team oriented with a positive, “can do” attitude
• Fluent in writing, reading & speaking English

Preferred Qualifications:

• Two years or more experience in a call center environment (healthcare industry a plus)
• Experience in Salesforce, Hubspot or other CRM, DialPad is a definite plus
• Data entry experience preferred

Responsibilities include but are not limited to:

· Member Interaction 

o Engage professionally with members to understand their inquiries and provide clear, concise information regarding their health insurance extra benefits. 

· HIPAA Compliance 

o Verify member identity in accordance with HIPAA regulations to ensure confidentiality and protect sensitive information during all interactions. 

· Order Processing 

o Accurately place catalog orders by verifying each item and its description, ensuring that all orders meet member needs and expectations. 

· Balance and Benefit Assistance 

o Provide accurate information regarding account balances and available benefits, assisting members in understanding their coverage and options. 

· Problem Resolution 

o Identify and resolve issues effectively, utilizing problem-solving skills to address member concerns; escalate to appropriate channels when necessary while maintaining a high level of service.

• Hardware/Software Requirements

  To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:

• Personal computer (laptop or desktop only; MacBook or other Apple computer as long as it meets the minimum requirements of at least eight gigabytes of RAM and an Apple silicon processor of M1 or higher. This includes M1, M2, M3, or anything above. No Chromebooks, iPads, netbooks, or tablets ).

• Processor: Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance/proficiency cores .

  • Example: A 10-core computer with only 2 performance cores does not meet this requirement.

  • Please check your system settings to confirm.

• Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher.

• Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency.

• Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router).

• Audio: USB noise-canceling headset.

• Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled.

  • These will be verified prior to system access.

Details: 

Job Type:
-1099 Contract
-Seasonal Part-Time-Flex (20+hours) 
-Full-time (30-40hours)

Hours:  Flex Time, between 20-40 hours per week
Must be able to work 40 hours per week during the paid training. 

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