**JOB SUMMARY**
The Guest Services Concierge provides consistent highly personalized concierge services to guests and patients in accordance with guest services guidelines, policies and procedures.
**ESSENTIAL FUNCTIONS OF THE ROLE**
+ Greets patients, families and visitors in a friendly professional manner.
+ Answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies.
+ Identifies and reports visitors, guests and patients needs. Resolves customer issues or escalates to supervisor, as required.
+ Provides escorts for patients and visitors to areas throughout the hospital that are difficult to locate. Refers patients and visitors to appropriate services where their needs and concerns can be addressed.
+ Maintains standards of customer service excellence.
+ Maintains current information and materials regarding facilities, services and local restaurants and attractions.
+ Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas.
**KEY SUCCESS FACTORS**
+ Knowledge of methods and benefits for providing customer service.
+ Good verbal communication and non-verbal effective listening skills.
+ Skilled in the use of computers and related software applications.
+ Ability to establish and maintain effective working relationships.
+ Ability to focus on crucial patient and guest details.
+ Ability to diffuse anger, collect information and resolve complaints.
**BENEFITS**
Our competitive benefits package includes the following
+ Immediate eligibility for health and welfare benefits
+ 401(k) savings plan with dollar-for-dollar match up to 5%
+ Tuition Reimbursement
+ PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
**QUALIFICATIONS**
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - Less than 1 Year of Experience
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Baylor Scott & White Health...comprehensive specialty care services for people living with diabetes in accordance with established protocols with a multi-disciplinary... ...aspects of care. Minimum Specifications Education ~ Must be a graduate from an accredited school of nursing....
...Job Title: Clerical Assistant Location: New York, NY 10029 Duration: 02 Months Contract (with possible extension) Pay Range: $25-$27/hr. Job Description: ~ Clerical work, including filing, data entry, reception work, schedule meetings, typing and preparing...
...students. Qualifications Education Level Field of Study Bachelor's Degree Physical Therapy Licenses/Certifications Licensed Physical Therapist (PT) - Illinois Department of Financial and Professional Regulation (IDFPR) And...
...Job Description Job Description Truck drivers are responsible for transporting and delivering freight on the road over long distances in a safe, efficient, timely, and legal manner. Drivers are also expected to assist in loading and unloading at customer locations,...
...Summary:**This role is responsible to safely drive commercial truck on designated route to deliver product to a series of customers.... ...regulations. Perform pre and post trip inspection and complete daily drivers logs.**Here's what you'll do:**+ Responsible to safely drive...