**JOB SUMMARY**
The Guest Services Concierge provides consistent highly personalized concierge services to guests and patients in accordance with guest services guidelines, policies and procedures.
**ESSENTIAL FUNCTIONS OF THE ROLE**
+ Greets patients, families and visitors in a friendly professional manner.
+ Answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies.
+ Identifies and reports visitors, guests and patients needs. Resolves customer issues or escalates to supervisor, as required.
+ Provides escorts for patients and visitors to areas throughout the hospital that are difficult to locate. Refers patients and visitors to appropriate services where their needs and concerns can be addressed.
+ Maintains standards of customer service excellence.
+ Maintains current information and materials regarding facilities, services and local restaurants and attractions.
+ Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas.
**KEY SUCCESS FACTORS**
+ Knowledge of methods and benefits for providing customer service.
+ Good verbal communication and non-verbal effective listening skills.
+ Skilled in the use of computers and related software applications.
+ Ability to establish and maintain effective working relationships.
+ Ability to focus on crucial patient and guest details.
+ Ability to diffuse anger, collect information and resolve complaints.
**BENEFITS**
Our competitive benefits package includes the following
+ Immediate eligibility for health and welfare benefits
+ 401(k) savings plan with dollar-for-dollar match up to 5%
+ Tuition Reimbursement
+ PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
**QUALIFICATIONS**
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - Less than 1 Year of Experience
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Baylor Scott & White Health...Hauling Junk and Moving is looking to hire Drivers! Get paid to stay fit, build your... ...in providing you skills, knowledge, and experience that will ensure your success. Our founders... ...drive small, medium, and large-sized box trucks. # Must be willing to submit to a pre-...
...Senior Family Law Attorney - Remote/Hybrid Litigation! This Jobot Job is hosted by: Jacob Vane Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $145,000 - $225,000 per year A bit about us: Our focus is...
We are currently seeking a full-time Senior Power Engineer in our Louisville, KY office to help us achieve our company mission. This person will be part of the Electrical Engineering team which is responsible for developing designs for electrical/power systems and performing...
...la mitad de su capacidad. #10. Interaccin y orientacin a los clientes (relacionado a servicio al cliente). #11. Asistir con trabajos de limpieza en el rea de food service. #12. Asistir en el acomodo de mercanca en el punto de venta y almacn cuando la operaci...
...A remote work opportunity provider is seeking a Data Entry Clerk for an entry-level position to perform tasks from home. This role offers flexible hours and the potential to earn significant income while working part-time or full-time. Ideal candidates enjoy data entry...