**JOB SUMMARY**
The Guest Services Concierge provides consistent highly personalized concierge services to guests and patients in accordance with guest services guidelines, policies and procedures.
**ESSENTIAL FUNCTIONS OF THE ROLE**
+ Greets patients, families and visitors in a friendly professional manner.
+ Answers questions and provides listings of local amenities to include dining, local hotels, restaurants, flower shops, bus schedules, airline information, car rental services and pharmacies.
+ Identifies and reports visitors, guests and patients needs. Resolves customer issues or escalates to supervisor, as required.
+ Provides escorts for patients and visitors to areas throughout the hospital that are difficult to locate. Refers patients and visitors to appropriate services where their needs and concerns can be addressed.
+ Maintains standards of customer service excellence.
+ Maintains current information and materials regarding facilities, services and local restaurants and attractions.
+ Cleans and reports the status of assigned equipment. Maintains cleanliness of the lobby and surrounding areas.
**KEY SUCCESS FACTORS**
+ Knowledge of methods and benefits for providing customer service.
+ Good verbal communication and non-verbal effective listening skills.
+ Skilled in the use of computers and related software applications.
+ Ability to establish and maintain effective working relationships.
+ Ability to focus on crucial patient and guest details.
+ Ability to diffuse anger, collect information and resolve complaints.
**BENEFITS**
Our competitive benefits package includes the following
+ Immediate eligibility for health and welfare benefits
+ 401(k) savings plan with dollar-for-dollar match up to 5%
+ Tuition Reimbursement
+ PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
**QUALIFICATIONS**
- EDUCATION - H.S. Diploma/GED Equivalent
- EXPERIENCE - Less than 1 Year of Experience
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Baylor Scott & White Health...An innovative real estate brand is seeking a Marketing Coordinator to join their dynamic team. This role involves coordinating graphic design projects, supporting marketing strategies, and ensuring effective communication across departments. The ideal candidate will thrive...
...This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Cloud Data Engineer (Snowflake) in the United States. This role is designed for a hands-on technical leader responsible for designing, implementing, and maintaining...
...Job Description Job Description Civil Engineer Senior Civil Engineer - Capital Projects Location: Vienna, VA (Hybrid) Employment Type: Full-time Salary Range: $135,000 - $160,000 (DOE) About the Role: We are seeking an experienced Senior...
...SUMMARY: The Mail Clerk is responsible for gathering, sorting, and batching documents according to work types and client specifications, performing duties related to the regular handling of mail and packages. Inputting lists of items, numbers, or other data into the...
...and more. See whats in store. Apply today! Position Type: Part-Time Average Hours: Fewer than 30 hours per week Starting... ...scrubber, and cardboard baler Stocker: ALDI Stockers must have morning availability to accommodate store operational responsibilities...