Franchise Business Consultant (FBC) / Franchise Success
About Chip Cookies
Chip Cookies is building the most-loved warm cookie experience in America. We franchise with intention—prioritizing product quality, memorable service, and a clean, simple operating model. Your job is to help franchisees win the right way.
The Role
The Franchise Business Consultant (FBC) is the front‑line partner to our franchise owners. You'll coach operations, elevate the guest experience, support openings, and connect franchisees to the right resources so their teams can thrive. You advise and equip independent owners; they run their day‑to‑day.
How We Work with Franchisees
· Franchisees are independent business owners; you influence through coaching, training, and clear standards.
· You provide guidance on Chip systems and tools; franchisees decide how they implement with their teams.
· You coordinate with internal partners and approved suppliers to unblock issues; franchisees execute ordering and daily operations.
What You'll Do
Franchise Launch Support
· Lead new store openings end‑to‑end: pre‑opening checklist, on‑site setup, soft open, and grand opening.
· Track and drive pre‑open milestones (lease/permits, training, equipment, supply chain readiness) to on‑time launches.
· Own training plans for opening teams and validate readiness with go/no‑go checks.
Training & Coaching
· Equip owners, GMs, and shift leaders to deliver Chip standards: food safety, product quality, guest experience, labor and other controls.
· Lead field visits, workshops, and virtual refreshers; follow with practical take‑aways and a simple action plan.
· Build capability: certify key roles and enable franchisee leaders to cascade training to their teams.
Operational Excellence & Compliance
· Conduct regular operational assessments and brand audits (cleanliness, product specs, speed of service, food safety/ServSafe, labor practices).
· Document findings with status and deadlines; verify closure of corrective actions.
· Standardize processes and ensure required postings, logs, and licenses are current.
Business Performance
· Analyze store scorecards and trends and translate insights into clear playbooks.
· Co‑create improvement plans and track outcomes with owners; celebrate wins and adjust where needed.
· Prepare locations for seasonality and product launches with tools, staffing guides, and production planning.
Supply Chain & Vendor Coordination
· Coordinate with approved suppliers to resolve sourcing, delivery, or quality issues quickly.
· Reinforce ordering cadences and par level practices; provide substitution guidance when needed.
Customer Experience & Issue Resolution
· Support escalated guest issues and service recovery; reinforce consistent make‑it‑right practices.
· Monitor reviews and feedback trends; coach stores on response and improvement loops.
Cross‑Functional Collaboration
· Partner with Marketing, Training, QA/Food Safety, and Product to keep franchisees informed and equipped.
· Close the loop with concise field summaries and data‑driven recommendations.
Qualifications
· 3–5+ years in franchise operations, multi‑unit restaurant/retail, or hospitality management; direct franchise support preferred.
· Proven trainer/operator with store‑opening experience and a coaching mindset.
· Understands franchisor–franchisee dynamics and how to support without overstepping.
· Working knowledge of P&L concepts and KPI analysis, labor modeling, inventory, and production planning.
· Strong command of food‑safety and brand standards; ServSafe Manager (or ability to obtain) required.
· Excellent interpersonal and communication skills; confident partnering with owners and coaching GMs.
· Proficient with Microsoft Office/Google Workspace; familiarity with field audit tools and ticketing systems a plus.
· Clean driving record; ability to travel 40–60% for store visits and openings.
Physical Requirements
· Frequent standing/walking during store visits and training; ability to lift up to 25 lbs on occasion.
· Prolonged periods at a computer for reporting and follow‑ups.
Compensation & Benefits
Competitive base salary with performance bonus; benefits package including PTO, and company‑observed holidays. (Final comp commensurate with experience and market.)
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