Director of Operations Job at NOORI, New York, NY

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  • NOORI
  • New York, NY

Job Description

Job Description

Director of Member Experience and Operations, Luxury Travel Community (Confidential Client)

Kindly note: this job description is paraphrased. The full version will be shared upon candidate advancement.

Seeking:

A strategic operator and executor committed to auditing and elevating the global member experience, designing high-touch service offerings and ensuring every step of the member journey feels refined, seamless, and elevated. Remote in NYC or Boston. Compensation: $105,000 to $130,000.

What You'll Do:

  • Audit offerings, define, and implement improvements that strengthen the member journey.
  • Design and launch new services that enrich the premium experience.
  • Build workflows, playbooks, and global service standards.
  • Establish and track metrics tied to satisfaction and quality.
  • Optimize team workflow and cross-functional processes.
  • Partner across departments to align the member journey.
  • Lead partnerships, referrals, and ambassador programs.
  • Manage and mentor direct reports to elevate member services.
  • Ensure alignment across Marketing, Sales, and Member Experience.

Qualifications:

  • 7+ years scaling premium member services. Hospitality, luxury travel, or like experience is a plus.
  • Experience building or scaling service operations.
  • Strong project management, organizational, and outcomes-oriented skills.
  • High initiative and accountability; thrives independently.
  • Skilled with spreadsheets and data tracking - rooted in metrics and KPIs.
  • Strong communication, leadership, and executional abilities. Builder's mindset.

Huge thank you to everyone who applies and is interested. We will reach out directly with more information if it is a mutual fit.

Job Tags

Remote work,

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