Desktop Support Analyst Job at Robert Half, Boston, MA

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  • Robert Half
  • Boston, MA

Job Description

Job Description

Job Description

We are seeking a Desktop Support Analyst to join our team located in Boston, Massachusetts. This role is within the CPA Firm industry and offers a short term contract employment opportunity. As a Desktop Support Analyst, you will be primarily tasked with imaging and deploying windows devices, providing high-quality customer service and support, and handling technical issues.

Responsibilities:
• Imaging and deploying Windows devices efficiently, using tools such as Intune.
• Building and preparing laptops and images for various projects.
• Providing high-quality customer service and support to resolve technical issues.
• Handling technical support and help desk troubleshooting tasks.
• Working on specific projects like the summer laptop project, when not involved with regular duties.
• Assisting with Service Desk support tasks, such as Office 365 issues and ServiceNow ticketing system.
• Supporting iPhone and iPad users, using Intune for device management.
• Handling walk-up tickets and providing face-to-face support.
• Building PDI laptops and using Intune for various tasks.
• Being a reliable team player, showing up to work on time, and contributing positively to the work environment.• Proficiency in Computer Hardware usage and troubleshooting
• Experience with Imaging Devices and Imaging Equipment
• Skill in Computer and Desktop Imaging
• Familiarity with Intune and Windows Intune
• Proven ability in providing Technical Support
• Expertise in Laptop Hardware and Laptop Images
• Proficiency in Microsoft Windows 10 and Microsoft Office 365
• Strong problem-solving abilities
• Excellent communication skills
• Ability to work well in a team environment
• High degree of initiative and self-motivation
• Willingness to keep up with advancements in technology
• Ability to handle multiple tasks and prioritize work.

Job Tags

Fixed term contract, Summer work,

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