Customer Service Agent Remote Job at Workoo Technologies, Chicago, IL

cldCQy9zdEdNSC9teEdpQ0x5ZFhRVGNY
  • Workoo Technologies
  • Chicago, IL

Job Description

About the job Customer Service Agent Remote


Join our colleagues in bringing our mission to life every day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual professional goals, while helping to take science a step further by developing solutions to some of the world's toughest challenges, such as protecting the environment, ensuring the safety of our food or helping to find a cure for cancer.

How will it make a difference?

Ensure clinical trial shipments are delivered to patients, on time and within client specifications. In addition, you are responsible for following up on pharmaceutical shipments with carriers, last mile delivery providers to the final recipient, pharmaceutical representatives.

What will you do?

Handle daily customer and supplier interaction via phone and email correspondence. Provide timely and accurate status updates while logging into the system following standard operating procedures.

Maintain proactive carrier and last mile shipment tracking along with vendor issue resolution.

Provide timely and crucial information to customer, suppliers and internal team members. Support continuous improvement activities. Overtime may be required based on business needs.

How will you get here?

Education

Bachelor's degree in a preferred applicable field or 4 years of proven experience.

Experience

Logistics experience, including tracking carriers and dedicated vendors.

Customer service experience. Preferably in the pharmaceutical industry.

Knowledge, skills and abilities.

Strong professional written and verbal skills. Experience and proficiency in Outlook and Excel.

Able to prioritize multiple tasks at once. Perform well in a concentrated intensity environment.

Possess a process oriented approach with the ability to understand good manufacturing and documentation practices.

When business needs require, able to work with internal teams. Workoo Technologies

Job Tags

Similar Jobs

Dakota Digital

Phone Support Analyst Job at Dakota Digital

Are you a car guy or gal that likes to help people? Then Dakota Digital is looking for you! For over 30 years, Dakota Digital has designed...  ...growth Dakota Digital is looking to add another Phone Support Technician to our Support Team. As a member of our team, you will... 

Vail Health Hospital

Anesthesia Technician Job at Vail Health Hospital

 ...views in the area, located centrally in Vail. Learn more about Vail Health here. About the opportunity: Assists licensed anesthesia providers in the acquisition, preparation, and application of the equipment and supplies required for the administration of anesthesia... 

DataAnnotation

Remote UX Researcher for AI?Driven Design Job at DataAnnotation

 ...forward-thinking technology company is looking for a UX Researcher to evaluate AI-generated designs and enhance AI systems understanding of user-centered...  ...contribute to innovative AI training projects. The position is remote with flexible hours and competitive compensation... 

Vista Wealth Solutions

Internship and Post-Graduation Career Opportunities Job at Vista Wealth Solutions

 ...At Vista Wealth Solutions, were not just offering an internship or first job were offering a launchpad. Our mission is simple: identify...  ...full-time roles after graduation. Flexibility: Hybrid and remote options available depending on the role. What Youll Do... 

Meyer Jabara Hotels

Night Auditor PT Job at Meyer Jabara Hotels

 ...Courtyard By Marriott Bethlehem Night Auditor Meyer Jabara Hotels has distinguished itself as an employer...  ...of the hotel during the night shift. This position requires exceptional...  ...during the night shift, including housekeeping, maintenance, and security. # Prepare...