Customer Service Agent Remote Job at Workoo Technologies, Chicago, IL

cldCQy9zdEdNSC9teEdpQ0x5ZFhRVGNY
  • Workoo Technologies
  • Chicago, IL

Job Description

About the job Customer Service Agent Remote


Join our colleagues in bringing our mission to life every day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual professional goals, while helping to take science a step further by developing solutions to some of the world's toughest challenges, such as protecting the environment, ensuring the safety of our food or helping to find a cure for cancer.

How will it make a difference?

Ensure clinical trial shipments are delivered to patients, on time and within client specifications. In addition, you are responsible for following up on pharmaceutical shipments with carriers, last mile delivery providers to the final recipient, pharmaceutical representatives.

What will you do?

Handle daily customer and supplier interaction via phone and email correspondence. Provide timely and accurate status updates while logging into the system following standard operating procedures.

Maintain proactive carrier and last mile shipment tracking along with vendor issue resolution.

Provide timely and crucial information to customer, suppliers and internal team members. Support continuous improvement activities. Overtime may be required based on business needs.

How will you get here?

Education

Bachelor's degree in a preferred applicable field or 4 years of proven experience.

Experience

Logistics experience, including tracking carriers and dedicated vendors.

Customer service experience. Preferably in the pharmaceutical industry.

Knowledge, skills and abilities.

Strong professional written and verbal skills. Experience and proficiency in Outlook and Excel.

Able to prioritize multiple tasks at once. Perform well in a concentrated intensity environment.

Possess a process oriented approach with the ability to understand good manufacturing and documentation practices.

When business needs require, able to work with internal teams. Workoo Technologies

Job Tags

Similar Jobs

Latham Interiors

Interior Designer Job at Latham Interiors

 ...ABOUT LATHAM INTERIORS Latham Interiors is a full-service interior design team based in Sun Valley Idaho. Our studio is focused on creating thoughtful, beautiful...  ...exciting and ambitious team is expanding, and we work on high-end projects that harmonize luxury with the... 

Home Alliance

Appliance repair technician - Las Vegas Job at Home Alliance

 ...reliable transportation - exceptional customer service skills - great sales skills - previous experience working as an independent contractor/subcontractor is a plus We operate nationwide, so if you are willing to relocate, we can provide you with the work in... 

Talent Strategy

Lab Technician Job at Talent Strategy

 ...Quality Technician Location: Ada, MI Shift: 1st/day shift Pay: $19/hour 18+ month long contract with potential hire-in opportunity...  ...entered.- The samples are then delivered to the respective labs including micro, chemistry and packaging. Job Requirements... 

AMN Healthcare

Orthopedic Hand Surgeon Job at AMN Healthcare

 ...Job Description & Requirements Orthopedic Hand Surgeon StartDate: ASAP Pay Rate: $600000.00 - $1000000.00 This well-established...  ...over $1.1 million. Opportunity Highlights ~100% Hand SurgeryPosition ~ Option to preformmicrovascular surgery ~ Fully... 

YIHONG (UK) TECHNOLOGY CO., LIMITED

Overseas Supermarket Channel Sales Manager-North America Job at YIHONG (UK) TECHNOLOGY CO., LIMITED

1Responsible for the development and management of large overseas supermarkets (such as Walmart, Costco, etc.) or channels in the United States, and formulating feasible entry plans for these supermarkets.2Manage supermarket systems and maintain customer relationships...