Job Description

Medical Assistant

As a Medical Assistant, you will be responsible for providing patient support and communication and facilitating an exceptional patient experience to build and reinforce satisfaction, trust, and drive organizational loyalty. Accountable for welcoming and preparing the patient for their appointment, the Medical Assistant informs patients of relevant and required information for their visit and provides clear communication around the services they are scheduled to receive.

How You Will Get Things Done:

• Perform point-of-care laboratory tests, EKGs as ordered or indicated, suture/staple removal, dressing changes, and other patient care activities
• Collect and document vital signs, histories, and screenings
• Authorize prescription refills as directed
• Schedule patient appointments/follow-up appointments following established policies and procedures
• Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR
• Perform demographic and insurance validation, and inform patients of privacy policies and procedures
• Keep the reception and patient waiting areas clean and organized
• Other duties as assigned

How You Will Build Trust:

• Demonstrate kindness and compassion in all patient interactions
• Effectively communicate unexpected schedule delays to patients and assists with patient comfort should delays arise
• Participate in brand marketing rotating throughout the vestibule, with a focus on engaging and increasing patient volume

How You Will Innovate:

• Prepare and administer PO, IM, and ID medications as directed by the Physician or Advanced Practice Provider, utilizing the "Rights of Vaccine or Medication Administration"
• Provide instruction to the patient regarding medications and diet

Experience to Drive Change:

• Certified Medical Assistant or eligible within 90 days of hire
• 1 year of experience preferred
• Bilingual required
• Phlebotomy experience required
• Current BLS certification for healthcare providers preferred; required within 90 days of employment
• High School Diploma/Equivalency required
• Experience in primary care, family practice, internal medicine, urgent care or ER preferred

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