Job Description

This position is responsible for supporting the Client Technology deployed throughout the Healthcare System for the utilization of corporate business and clinical applications and workflows. Provides day -day support of technology deployed throughout the facilities. Performs system configuration including the design, building, testing, debugging and installation. Participates in the analysis, audits, both internal and 3rd parties for the technical environment. Independently provides support for client incidents, researching and working with cross-functional teams to identify, document, and resolve incidents. If supporting construction projects: Defines the components of the due diligence assessment activities to ensure all technology requirements are incorporated into site reviews for accurate technology requirement identification as inputs to forecasting and budgeting activities. Contributes to inventory documentation, disaster recovery, trouble shooting documentation for client support staff. Supports client OS and applications such as Windows, Linux, iOS, Microsoft, and other technology. Consults with users, administrators, analyst and engineers to identify business and technical requirements for proposed system modifications or technology purchases. Independently coordinates with cross-functional teams, vendors, departments for the installation technical requirements, working with cross-functional internal teams and vendors to bring solutions and services to the organizations. Assists in the development, testing of complex hardware, software to provide efficiency, reliability technical solutions. Maintains trouble shooting documentation for client support teams. Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Minimum 3 years of relevant experience. Relevant work experience may substitute for education requirement. Must possess A+ certification or must obtain within one year of hire. Additional Education Info: in Information Technology, Computer Science, or related field. Additional Credential Info: A+ certification preferred. Working conditions include various physical activities and exposure to biological and chemical hazards as detailed in the job listing.

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