Job Description

Description

The Client Services Representative is a customer-focused role responsible for handling inquiries, processing orders, and resolving issues. Fluent in French, the ideal candidate will be a strong communicator with excellent problem-solving skills, ensuring customer satisfaction and efficient coordination between customers and internal teams. This is a long-term temp position (10-12 months).

Requirements

Core Responsibilities

• Manage customer requests including account setups, order processing, and Value Added Services.

• Input orders accurately, suggest alternatives for out-of-stock items, and ensure timely delivery.

• Act as the liaison between customers and sales teams.

• Respond to inbound calls, addressing customer needs across the US and Canada.

• Train customers on using our B2B platform, ENVOY.

• Assist Field Sales Reps when needed.

• Monitor and address customer feedback to improve satisfaction.

• Collaborate with internal teams to resolve issues and ensure operational efficiency.

• Provide timely order updates, address discrepancies, and resolve complaints.

• Support sales teams in strengthening customer relationships and driving account growth.

Required Skills/Experience

• 2+ years of experience in customer service or sales support.

• Fluent in French (spoken and written).

• Strong computer skills (Microsoft Office).

• Excellent problem-solving and attention to detail.

• Ability to work independently and manage priorities.

• Exceptional written and verbal communication skills.

• Quick learner with adaptability to change.

• Customer-focused with a proactive approach.

• Collaborative team player.

Compensation

$15 - $18 per hour, based on experience. Kindthread encourages applications from candidates at all experience levels. Kindthread

Job Tags

Hourly pay,

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